System and method of automated repair and control operation
First Claim
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1. A method of automated repair and control operation, comprising steps of:
- creating an RMA number after receiving an RMA request form for returned product;
uploading RMA data of the returned product to a database of a factory information system and then verifying the RMA data;
checking whether claimed defects of the returned product are accurate;
repairing the returned product according to the claimed defects with correct checking thereof;
inspecting the returned product to ensure that the repair step is complete; and
packaging and shipping the repaired returned product.
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Abstract
A system and method of automated repair and control operation. First, RMA numbers are generated after RMA request forms for returned product are received. RMA data for the returned product is uploaded to a database of a factory information system and is then verified for accuracy. Next, it is determined whether claimed defects of the returned product are accurate and the returned product are repaired accordingly. Returned product are inspected again to confirm the repairing step is complete, and finally, packaged and shipped.
21 Citations
20 Claims
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1. A method of automated repair and control operation, comprising steps of:
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creating an RMA number after receiving an RMA request form for returned product;
uploading RMA data of the returned product to a database of a factory information system and then verifying the RMA data;
checking whether claimed defects of the returned product are accurate;
repairing the returned product according to the claimed defects with correct checking thereof;
inspecting the returned product to ensure that the repair step is complete; and
packaging and shipping the repaired returned product. - View Dependent Claims (2, 3)
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4. A system of automated repair and control operation, comprising:
a plurality of hierarchical interfaces, of which at least one comprises a series of returned product and at least one is functionally capable of receiving each input returned product. - View Dependent Claims (5, 6, 7, 8, 9, 11, 12, 13, 14, 15, 16, 17)
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10. The system as claimed in claim 10, wherein the hierarchical interfaces comprise a Package Order interface, packaging the repaired returned product and inquiring as to or editing the RMA data for requirements.
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18. A system of automated repair and control operation, comprising:
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a database storage system; and
a plurality of hierarchical interfaces related to returned product, directly or indirectly communicating with the database storage system, in which at least one interface comprises at least a modifiable data input field, modifying the returned product stored in the database storage system. - View Dependent Claims (19, 20)
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Specification