Change management analysis and implementation system and method

• US 20040117237A1
• Filed: 12/13/2002
• Published: 06/17/2004
• Est. Priority Date: 12/13/2002
• Status: Active Grant

• Current Assignee: Nigam Arora
• Original Assignee: Nigam Arora
• Inventors: Arora, Nigam
• Granted Patent: US 7,624,036 B2
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

The present invention involves an analytical method of providing change management statistics in an organization which includes a plurality of individuals. The method involves the steps of: creating a survey including a plurality of questions relating to the subjects of Planning, Execution of the planning, and Persons responsible for the execution of the planning; obtaining responses to the plurality of questions from the individuals in the organization; and calculating at least one index relating to at least two of the subjects. The step of creating a survey includes creating questions on Planning which relate to vision, strategy and desired results; questions on Execution which relate to readiness, ambition, knowledge, ability and momentum; and questions on Persons which relate to least one of conditioning, fear, trust and inductivity. The step of obtaining responses includes a step of dividing the individuals in the organization into groups having one or more group members. The questions elicit information from each group member in the form of responses indicative of the opinion of the respondent on at least one of the subjects of vision, strategy, desired results, readiness, ambition, knowledge, ability, momentum, conditioning, fear, trust and inductivity. The step of creating a survey includes creating at least one question relating to a general opinion relating to the entire organization and at least one question relating to a specific opinion relating the respondent individual of the organization.

Claims

1. An analytical method of providing change management statistics in an organization which includes a plurality of individuals, said method comprising the steps of:

creating a survey including a plurality of questions relating to the subjects of Planning, Execution of the planning, and Persons responsible for the execution of the planning;

obtaining responses to the plurality of questions from the individuals in the organization; and

calculating at least one index relating to at least two of the subjects.

2. The method of claim 1 wherein said step of creating a survey includes creating questions on Planning which relate to at least one of vision, strategy and desired results.

3. The method of claim 2 wherein said step of creating a survey includes creating questions on Execution which relate to at least one of readiness, ambition, knowledge, ability and momentum.

4. The method of claim 3 wherein said step of creating a survey includes at creating questions on Persons which relate to least one of conditioning, fear, trust and inductivity.

5. The method of claim 1 wherein said step of obtaining responses includes a step of dividing the individuals in the organization into groups having one or more group members.

6. The method of claim 5 wherein the questions elicit information from each group member in the form of responses indicative of the opinion of the respondent on at least one of the subjects of vision, strategy, desired results, readiness, ambition, knowledge, ability, momentum, conditioning, fear, trust and inductivity.

7. The method of claim 1 wherein said step of creating a survey includes creating at least one question relating to a general opinion relating to the entire organization and at least one question relating to a specific opinion relating the respondent individual of the organization.

8. The method of claim 7 wherein said calculating step involves analyzing the specific responses using assigned weights for rating answers.

9. The method of claim 8 wherein said calculating step involves analyzing general responses using assigned weights for rating answers.

10. The method of claim 8 wherein said step of calculating includes a step of taking a weighted average of the specific responses.

11. The method of claim 10 wherein said step of calculating further includes a step of using the average weighted specific response to create Specific Element Scores, the Specific Element Scores having an assigned weight.

12. The method of claim 11 wherein the step of calculating further includes a step of using the Specific Element Scores to calculate Specific Indices.

13. The method of claim 12 wherein the Specific Indices include at least one of Specific Vision, Specific Strategy, Specific Desired Results, Specific Readiness, Specific Ambition, Specific Knowledge, Specific Fear, Specific Trust, Specific Inductivity, and Specific Conditioning.

14. The method of claim 13 wherein the step of calculating includes a step of taking a weighted average of the general responses.

15. The method of claim 9 wherein the step of calculating further includes a step of using the average weighted general response to create General Element Scores, the General Element Scores having an assigned weight.

16. The method of claim 15 wherein the step of calculating further includes using the General Element Scores to calculate General Indices.

17. The method of claim 16 wherein the General Indices include at least one of General Vision, General Strategy, General Desired Results, General Readiness, General Ambition, General Knowledge, General Fear, General Trust, General Inductivity, and General Conditioning.

18. The method of claim 7 wherein the step of calculating includes a step of taking a weighted average of the specific and general responses to produce an average weighted overall response.

19. The method of claim 18 wherein the step of calculating further includes a step of using the average weighted overall response to create Overall Element Scores, the Overall Element Scores having an assigned weight.

20. The method of claim 19 wherein the step of calculating further includes a step of using the Overall Element Scores to calculate Overall Indices.

21. The method of claim 20 wherein the Overall Indices include at least one of Overall Vision, Overall Strategy, Overall Desired Results, Overall Readiness, Overall Ambition, Overall Knowledge, Overall Fear, Overall Trust, Overall Inductivity, and Overall Conditioning.

22. The method of claim 21 wherein the step of calculating further includes a step of creating a Specific Planning Composite Index by taking a weighted average of the Specific Element Scores of the vision, strategy and desired results elements.

23. The method of claim 22 wherein the step of calculating further includes a step of creating a General Planning Composite Index by taking a weighted average of the General Element Scores of the vision, strategy and desired results subjects.

24. The method of claim 23 wherein the step of calculating further includes a step of creating an Overall Planning Composite Index by taking a weighted average of the Overall Element Scores of the vision, strategy and desired results elements.

25. The method of claim 24 wherein the step of calculating further includes a step of computing a Planning Composite Index Delta by subtracting the General Planning Composite Index from the Specific Planning Composite Index.

26. The method of claim 25 wherein the step of calculating further includes a step of creating a Specific Persons Composite Index by taking a weighted average of the Specific Element Scores of the conditioning, fear, trust and inductivity subjects.

27. The method of claim 26 wherein the step of calculating further includes a step of creating a General Persons Composite Index by taking a weighted average of the General Element Scores of the conditioning, fear, trust and inductivity subjects.

28. The method of claim 27 wherein the step of calculating further includes a step of creating an Overall Persons Composite Index by taking a weighted average of the Overall Element Scores of the conditioning, fear, trust and inductivity subjects.

29. The method of claim 28 wherein the step of calculating further includes a step of computing a Persons Composite Index Delta by subtracting the General Persons Composite Index from the Specific Persons Composite Index.

30. The method of claim 29 wherein the step of calculating further includes a step of creating a Specific Execution Composite Index by taking a weighted average of the Specific Element Scores of the readiness, ambition, knowledge, ability and momentum subjects.

31. The method of claim 30 wherein the step of calculating further includes a step of creating a General Execution Composite Index by taking a weighted average of the General Element Scores of the readiness, ambition, knowledge, ability and momentum subjects.

32. The method of claim 31 wherein the step of calculating further includes a step of Overall Execution Composite Index by taking a weighted average of the General Element Scores of the readiness, ambition, knowledge, ability and momentum subjects.

33. The method of claim 32 wherein the step of calculating further includes a step of computing an Execution Composite Index Delta by subtracting the General Execution Composite Index from the Specific Execution Composite Index.

34. The method of claim 33 wherein the step of calculating further includes a step of computing a Specific Execution/Persons Composite Index by subtracting the Specific Persons Composite Index from the Specific Execution Composite Index.

35. The method of claim 34 wherein the step of calculating further includes a step of computing a General Execution/Persons Composite Index by subtracting the General Persons Composite Index from the General Execution Composite Index.

36. The method of claim 35 wherein the step of calculating further includes a step of computing an Overall Execution/Persons Index by subtracting the Overall Persons Composite Index from the Overall Execution Composite Index.

37. The method of claim 36 wherein the step of calculating further includes a step of computing an Execution/Persons Composite Index Delta by subtracting the General Execution/Persons Composite Index from the Specific Execution/Persons Composite Index.

38. The method of claim 1 wherein said step of creating a survey includes creating at least one question that is duplicate of one of said questions, and said step of calculating includes calculating a conviction index based on the correspondence of the responses of each individual to said one question and said duplicate question and grouping the individuals by said conviction index.

39. In a computer, a method of providing change management statistics in an organization which includes a plurality of individuals, the statistics calculated from responses to a survey including a plurality of questions relating to the subjects of planning, execution of planning, and the individuals in the organization responsible for the execution, said method comprising the steps of:

obtaining data representing responses to the survey received from the individuals in the organization; and

calculating at least one index relating to at least two of the subjects.

40. The computer implemented method of claim 39 wherein the step of obtaining data representing responses includes a step of dividing the individuals in the organization into a plurality of groups having one or more group members, each group having associated data.

41. The computer implemented method of claim 39 wherein said calculating step includes calculating at least one index of specific responses using an assigned weight.

42. The computer implemented method of claim 41 wherein said calculating step includes calculating at least one index of general responses using an assigned weight.

43. The computer implemented method of claim 41 wherein the step of calculating includes a step of taking a weighted average of the specific responses.

44. The computer implemented method of claim 41 wherein the step of calculating further includes a step of using the average weighted specific response to create Specific Element Scores, the Specific Element Scores having an assigned weight.

45. The computer implemented method of claim 39 further comprising the step of creating an interpretation guideline and interpreting the index according to the interpretation guideline.

46. The computer implemented method of claim 39 wherein said step of creating a survey includes creating at least one question that is duplicate of said questions, and said step of calculating includes calculating a conviction index based on the correspondence of the responses of each individual to said at least one question and said duplicate question and grouping the individuals by said conviction index.