Business improvement program with on-line access

• US 20040117249A1
• Filed: 12/16/2002
• Published: 06/17/2004
• Est. Priority Date: 12/16/2002
• Status: Abandoned Application

• Current Assignee: E. I. du Pont de Nemours and Company (Corteva, Inc.)
• Original Assignee: E. I. du Pont de Nemours and Company (Corteva, Inc.)
• Inventors: Houston, Stephen E., Cox, Stephen L., Wang, Annie X.
• Application Number:
  US10/320,223
• Publication Number:
  US 20040117249A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems

Abstract

A fully integrated customer loyalty and business enhancement program for non-retail, i.e., corporate, customers is disclosed. A user may access the program on-line and may browse a product catalog for shopping. The user may electronically place an order, upon which the program automatically checks the user'"'"'s credentials and electronically issues a purchase order to the supplying company. The program also calculates loyalty points based on each purchase, updates the award account of enrolled users, and communicates that number of awarded points to the user. Enrolled users may browse through a business award catalog, which includes value added business services and business tools that have the ability to enhance the user'"'"'s business, and electronically redeem an amount of awarded points towards an award. The program preferably then electronically places an award redeeming order with the fulfillment house and updates the user'"'"'s loyalty account.

Claims

1. A customer incentive and business improvement program for non-retail customers, including a computer system accessible for on-line interactive communication with customers, said computer system comprising:

a first memory area or database for storing an awards catalog, said awards catalog including descriptions of the awards offered by the program and award point values for each award;

a frequency database storing account information and award points for each enrolled user of said incentive award program;

a purchase history database for storing purchase history information for each enrolled user; and

means for updating said frequency database with information based on customer'"'"'s shopping history that is stored in the purchase history database,

wherein the awards offered by the program are selected from the group consisting of award business services and business tools.

2. The customer incentive program of claim 1 wherein the award business services and business tools offered by the program are selected from the group consisting of business training, benchmarking, customized consulting, nationwide networking, certification program, co-branding program, purchasing solutions, information exchange tools, any other services related to business improvement, and combinations thereof.

3. The customer incentive program of claim 2 wherein the award business services and business tools include at least one of the following items:

(a) Business training selected from the following training programs

i. Productivity

ii. Financial analysis

iii. Estimating

iv. Firing and hiring

v. Safety

vi. Sales and production tracking

vii. Supply chain management

(b) Benchmarking

(c) Customized consulting selected from the following consulting services.

i. Productivity

ii. Plant layout

iii. ISO certification

iv. Process audits

v. Marketing solutions

vi. Efficiency

vii. Safety

viii. Legal

(d) Nationwide networking

(e) Business Certification programs which use the brand equity of the supplier

(f) Leveraged Purchasing Solutions—

leverage the manufactures buying power to improve cost savings;

(g) Information exchange tools and

(h) Any other services related to business improvement

(i) Combinations thereof

4. The customer incentive program of claim 2 wherein the award business services and business tools include at least one of the following items:

technical training, business training, safety training, process training, leveraged purchasing solutions, marketing support, business improvement support, networking solutions, legal support, certification and co-branding programs that will allow the customer to use the brand name of the supplier.

5. The customer incentive program of claim 1, which further comprises:

a second memory area or database for storing a product catalog, said product catalog including product descriptions and product prices for each product available to purchase.

6. The customer incentive program of claim 1, wherein the updating step takes place on at least one of:

a demand from said customer loyalty system;

a scheduled basis; and

,

automatically after said purchase history database changes.

7. The customer incentive program of claim 1, wherein said account information for each enrolled user comprises a plurality of registers each for indicating an enrollment level for each of said enrolled users.

8. The customer incentive program of claim 7, wherein said award catalog includes enrollment level required for redemption of each award service and wherein access for obtaining an award service is restricted to users qualified for said enrolment level.

9. The customer incentive program of claim 1 wherein said computer system further includes an authentication database that requires an access code before each user can view its frequency and purchase history data.

10. The customer incentive program of claim 1 that is enabled by network-based business process comprising the steps of:

(a) receiving request an initial request from a customer computer linked with host computer through a network;

(b) completing a log-on procedure to allow the customer computer to access a main menu comprising one or more business tools and services suitable for business improvement;

(c) requesting the customer to choose a business tool or service from the main menu;

(d) processing the chosen business tools or services;

(e) providing a business solution or service either via world wide web or personal visits.

11. The customer incentive program of claim 1 that is used in the powder coatings industry.

12. A customer incentive and business improvement program for non-retail customers, including a computer system accessible for on-line interactive communication with customers, said computer system comprising:

a first memory area for storing a product catalog, said product catalog including product descriptions and product prices for each product available to purchase,

a second memory area for storing an awards catalog, said awards catalog including descriptions of award services and business tools offered by the program and award point values for each award;

a frequency database storing account information and award points for each enrolled user of said incentive award program;

a purchase history database for storing purchase history information for each enrolled user; and

means for updating said frequency database with information based on customer'"'"'s on-line and off-line shopping history that is stored in the purchase history database,

wherein the award services and business tools offered by the program are selected from the group consisting of technical training, business training, safety training, process training purchasing programs, marketing support, business improvement support, legal support, and co-branding programs that will allow the customer to use the brand name of the supplier.

13. The customer incentive program of claim 12, wherein said computer system is programmed to perform the steps comprising:

providing a user with on-line access to a product homepage and an award program home page, said product home page linking to said first memory area, and an award program homepage linking to said second memory area;

providing said user with an on-line order form for ordering a product for purchase, said order form being susceptible to electronic entries; and

,

providing said user with an on-line redeeming form for redeeming accumulated award points towards an award service chosen from said awards catalog, said redeeming form being susceptible to electronic entries.

14. The customer incentive program of claim 12, wherein said account information for each enrolled users comprises a plurality of registers each for indicating an enrollment level for each of said enrolled users.

15. The customer incentive program of claim 14, wherein said award catalog includes enrollment level required for redemption of each award service and wherein access for obtaining an award service is restricted to users qualified for said enrolment level.

16. The customer incentive program of claim 12 wherein said computer system further includes an authentication database that requires an access code before each user can view its frequency and purchase history data.

17. A computer readable substrate having a computer program saved thereon, said computer program capable of providing a user with on-line access to a customer incentive program having a frequency database and a purchase history database and an awards catalog associated therewith, whereby each user can access their loyalty account to review bonus points and redeem awards, whereby the awards offered by the program consist essentially of business services and business tools that can be used to enhance the customer'"'"'s business.