Distributing accounts in a workflow system

• US 20040117277A1
• Filed: 12/16/2002
• Published: 06/17/2004
• Est. Priority Date: 12/16/2002
• Status: Abandoned Application

• Current Assignee: Diversified Collection Services Incorporated (Performant Financial Corporation)
• Original Assignee: Diversified Collection Services Incorporated (Performant Financial Corporation)
• Inventors: Tagupa, Joseph, Lauffenburger, Paul, Vootukuri, Umadevi
• Application Number:
  US10/321,894
• Publication Number:
  US 20040117277A1
• Time in Patent Office: Days
• US Class Current: 705/30
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

A system and method of distributing accounts in a workflow system based in part on whether or not an individual resolved the account. The system and method include resolution based account distribution and non-resolution based account distribution. Also included are one or more data storage areas for storing new accounts, resolved accounts and/or unresolved accounts. In one embodiment, accounts may be distributed according to many factors, for example, individual resolution points, account distribution type, resolution type and priority, some or all of which may be updated on a periodic basis.

Claims

1. A system for distributing accounts in a workflow management system, the system comprising:

at least one data storage area for storing account data, wherein the account data comprises one or more from the group comprising;

new account data, resolved account data, and unresolved account data;

an account assignment module in data communication with the at least one data storage area and configured to assign an account to an individual based at least in part on a previous account resolution status and a resolution history of a plurality of individuals; and

at least one computing device in data communication with the account assignment module and configured to allow the individual to receive account assignment information and the account data.

2. The system of claim 1, wherein the account assignment module comprises a general inventory distribution module.

3. The system of claim 2, wherein the account assignment module further comprises a resolution based account distribution module.

4. The system of claim 3, wherein the account assignment module further comprises a non-resolution based account distribution module.

5. The system of claim 1, wherein the account assignment module is further configured to assign accounts based in part on one or more from the group comprising:

account resolution points for the plurality of individuals, distribution type for the accounts, resolution type for the accounts, and resolution priority for the accounts.

6. The system of claim 5, wherein the account assignment module is further configured to assign accounts on a periodic basis, and wherein one or more from the following group is updated on a periodic basis:

the account data, the account resolution status, the resolution track record of the plurality of individuals, the account resolution points for the individuals, the distribution type for the accounts, the resolution type for the accounts, and the resolution priority for the accounts.

7. The system of claim 6, wherein the periodic basis is selected from the group comprising:

an hourly basis, a weekly basis, a bi-weekly basis, a monthly basis, or a bi-monthly basis.

8. The system of claim 1, wherein the workflow management system is a debt collection system.

9. A method of distributing accounts in a workflow management system, the method comprising:

storing account data on at least one data storage area, wherein the account data comprises one or more from the group comprising;

new account data, resolved account data, and unresolved account data;

communicating with the at least one data storage area to receive the account data;

assigning at least one account to an individual based at least in part on a previous account resolution status and a resolution history of a plurality of individuals; and

communicating with at least one computing device that is configured to allow at least one of the plurality of individuals to receive account assignment information and the account data.

10. The method of claim 9, wherein the workflow management system is a debt collection system.

11. A system for distributing accounts in a workflow management system, the system comprising:

means for storing account data on at least one data storage area, wherein the account data comprises one or more from the group comprising;

new account data, resolved account data, and unresolved account data;

means for communicating with the at least one data storage area to receive the account data;

means for assigning at least one account to an individual based at least in part on a previous account resolution status and a resolution history of a plurality of individuals; and

means for communicating with at least one computing device configured to allow at least one of the plurality of individuals to receive account assignment information and the account data.

12. The system of claim 11, wherein the workflow management system is a debt collection system.

13. A method of resolution based account distribution in a workflow management system, the method comprising:

updating awarded resolution points for a plurality of individuals;

determining if a new account data storage area has at least one new account;

moving the at least one new account to an assigned account data storage area; and

reducing a resolution count of the at least one new account, wherein the awarded resolution points and resolution count are used in a subsequent account distribution.

14. The method of claim 13, further comprising:

retrieving the awarded resolution points for each of the individuals;

grouping the awarded resolution points by a resolution type and a priority;

determining an account distribution type; and

sorting the at least one new account according to the account distribution type.

15. The method of claim 14, wherein the account distribution type is selected from the group consisting of:

a random distribution, an account rank distribution, an account balance distribution, and an account assignment date distribution.

16. The method of claim 14, further comprising determining whether the at least one new account meets or exceeds the awarded resolution points.

17. The method of claim 16, wherein the moving the at least one new account is performed in a round robin fashion if the at least one new account meets or exceeds the awarded resolution points.

18. The method of claim 16, wherein the moving the at least one new account is performed by computing a proportionate number of new accounts for each of the individuals and assigning the at least one new account based on a list of the individuals sorted according to the proportionate number of new accounts if the at least one new account does not meet or exceed the awarded resolution points.

19. A method of non-resolution based account distribution in a workflow management system, the method comprising:

entering an event by a first individual that is assigned to at least one account, wherein the event indicates a non-resolution status for the at least one account;

copying the at least one account having the non-resolution status to a temporary data storage area;

removing the account from an inventory of the first individual by moving the at least one account from the temporary data storage area to an unresolved data storage area;

assigning the at least one account stored in the unresolved data storage area to a second individual; and

monitoring a resolution status of the second individual.

20. The method of claim 19, wherein the workflow management system is a debt collection system, and wherein the first individual is a first debt collector and the second individual is a second debt collector.