Systems and methods for electronic claims processing

• US 20040117329A1
• Filed: 10/14/2003
• Published: 06/17/2004
• Est. Priority Date: 04/15/2002
• Status: Abandoned Application

• Current Assignee: United States Postal Service (Government of the United States of America)
• Original Assignee: United States Postal Service (Government of the United States of America)
• Inventors: Crain, Mary Jane
• Application Number:
  US10/474,722
• Publication Number:
  US 20040117329A1
• Time in Patent Office: Days
• US Class Current: 705/410
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

An embodiment of the invention provides a method for electronic claims processing. The method includes receiving information regarding a claim through an electronic form. The method further includes receiving digital data associated with the claim. The method further includes electronically transmitting the information and the digital data to an arbitrator. The method further includes electronically receiving a determination from the arbitrator.

Claims

1. A method for processing a claim comprising:

receiving information regarding the claim through an electronic form;

receiving digital data associated with the claim;

electronically transmitting the information and the digital data to an arbitrator; and

electronically receiving a determination from the arbitrator.

2. The method of claim 1, further comprising:

electronically publishing the determination.

3. The method of claim 1, further comprising:

linking the claim and the digital data to form a claim request.

4. The method of claim 1, wherein the electronic form is a web page on the Internet.

5. The method of claim 1, wherein the electronic form is presented at a claims processing center.

6. The method of claim 1, wherein the digital data is received from an image center.

7. The method of claim 1, wherein the digital data is received from the user.

8. The method of claim 1, wherein the digital data is one of a still image file, a video file, a computer-based simulation, or an audio file.

9. A method for processing a claim comprising:

receiving user information regarding the claim from a user via an electronic form;

electronically receiving digital data associated with the claim;

forwarding the claim and the digital data to a third party;

receiving third party information from the third party;

forwarding the claim, the digital data, and the third party information to an arbitrator; and

receiving a determination from the arbitrator.

10. The method of claim 9, further comprising:

linking the claim, the digital data, and the third party information to form a claim report.

11. The method of claim 9, further comprising:

publishing the determination, wherein publishing comprises

electronically transmitting the determination to the user and the third party.

12. The method of claim 9, wherein the digital data is one of a still image file, a video file, a computer-based simulation, or an audio file.

13. The method of claim 9, wherein the user is a receiver of damaged goods.

14. The method of claim 9, wherein the third party is the sender of the goods.

15. The method of claim 9, wherein the arbitrator is an independent third party.

16. The method of claim 9, wherein the third party information is information about the transit of the goods.

17. A system for processing claims, the system comprising:

a processing system for electronically receiving information regarding a claim;

an image, center for generating at least one image associated with the claim; and

a center for electronically transmitting the information and the at least one image to an arbitrator and for electronically receiving a determination regarding the claim by the arbitrator.

18. The system of claim 17, further comprising:

a publisher for publishing the determination.

19. A system for processing claims, the system comprising:

an input component for receiving claim information;

a central database for storing the claim information;

a receiving component for receiving image data from a plurality of image capture device positioned at various locations remote from the central database;

a web-page for permitting an arbitrator to view captured images and the associated data; and

a reporting component for electronically receiving a determination regarding the claim from the arbitrator.

20. A claims processing system comprising:

a receiver for electronically receiving a claim request from a user,

an image center for creating a digital image file related to the claim request; and

a processing center for electronically transmitting the claim request and the digital image file to an arbitrator and for electronically receiving a determination from the arbitrator, and for electronically publishing the determination.