Remote customer profile adaptive operating system

• US 20040120390A1
• Filed: 12/23/2002
• Published: 06/24/2004
• Est. Priority Date: 12/23/2002
• Status: Active Grant

• Current Assignee: SBC Properties, L.P.
• Original Assignee: SBC Properties, L.P.
• Inventors: Brown, Carlton Ligar, Cambron, G. Keith
• Granted Patent: US 7,058,122 B2
• Time in Patent Office: Days
• US Class Current: 375/219
• CPC Class Codes: H04M 3/306 for frequencies above the voice frequency, e.g. xDSL line qualification test methods, test equipment and test arrangements for subscriber lines using xDSL modems H04M3/304; systems modifying transmission characteristics according to link quality H04L1/0001; monitoring and/or testing of line transmission systems H04B3/46
• CPC Class Codes: H04M 3/42136 Administration or customisation of services

Abstract

A remote customer profile adaptive operating system (10) for use in a digital subscriber line telecommunication network (12) is provided. The system (10) includes a customer site (16) in communication with a remote terminal (20). The customer site (16) has a customer profile. The remote terminal (20) includes a main controller (32) that has a customer profile monitor (50) that monitors at least one customer performance parameter. A comparator (52) compares the customer performance parameters to at least one associated customer performance standard and generates a customer difference signal. A customer profile adjuster (54) modifies the customer profile remotely in response to the customer difference signal. A method of performing the same is also provided.

Claims

1. A remote customer profile adaptive operating system for use in a digital subscriber line telecommunication network comprising:

at least one customer site having at least one customer profile and comprising;

customer premises equipment receiving and transmitting communication signals; and

at least one remote terminal comprising;

a remote terminal transceiver in communication with said customer premises equipment; and

a main controller electrically coupled to said remote terminal transceiver comprising;

a customer profile monitor monitoring at least one customer performance parameter;

a comparator comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal; and

a customer profile adjuster modifying said at least one customer profile remotely in response to said customer difference signal.

2. A system as in claim 1 wherein said customer profile monitor in monitoring at least one customer performance parameter monitors at least one of a signal-to-noise ratio, line capacity, attenuation, or error rate.

3. A system as in claim 1 wherein said comparator in comparing said at least one customer performance parameter compares at least one associated customer performance standard comprising an operating code, signal-to-noise ratio standard, a line capacity standard, an attenuation standard, or an error rate standard.

4. A system as in claim 1 wherein said customer profile adjuster in modifying said customer profile remotely modifies a customer profile when said customer difference signal is above a predetermined value.

5. A system as in claim 1 wherein said customer profile adjuster reduces a customer allowed transmission rate to said at least one remote terminal when said at least one customer performance standard has been exceeded.

6. A system as in claim 1 wherein said customer profile adjuster increases a customer allowable transmission rate to said at least one remote terminal when said at least one customer performance parameter remains less than said at least one customer performance standard for a predetermined amount of time.

7. A system as in claim 1 wherein said main controller further comprises software, which is utilized to retrieve said at least one customer performance parameter from said customer premises equipment.

8. A system as in claim 1 wherein said at least one customer site generates a customer allowed transmission rate adjustment request signal and said main controller adjusts said customer allowed transmission rate in response to said customer allowed transmission rate adjustment request signal.

9. A system as in claim 1 wherein said at least one customer site generates a plurality of customer guidelines and said main controller adjusts said at least one customer performance parameter in response to said plurality of customer guidelines.

10. A system as in claim 9 wherein said main controller initiates set up of said at least one customer site in response to said plurality of customer guidelines.

11. A method of adaptively adjusting a customer profile within a digital subscriber line telecommunication network comprising:

monitoring at least one customer performance parameter;

comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal; and

modifying said customer profile remotely in response to said customer difference signal.

12. A method as in claim 11 wherein monitoring at least one customer performance parameter comprises monitoring at least one customer performance parameter comprising a signal-to-noise ratio, a line capacity, an attenuation value, or an error rate.

13. A method as in claim 11 wherein comparing said at least one customer performance parameter comprises comparing at least one associated customer performance standard comprising an operating code, a signal-to-noise ratio standard, a line capacity standard, an attenuation standard, or an error rate standard.

14. A method as in claim 11 wherein modifying said customer profile remotely comprises modifying a customer profile when said customer difference signal is above a predetermined value.

15. A method as in claim 11 further comprising reducing a customer allowed transmission rate to a remote terminal when said at least one customer performance standard has been exceeded.

16. A method as in claim 11 further comprising increasing a customer allowable transmission rate to a remote terminal when said at least one customer performance parameter remains less than said at least one customer performance standard for a predetermined amount of time.

17. A method as in claim 11 further comprising generating a customer allowed transmission rate adjustment request signal and adjusting said customer allowed transmission rate in response to said customer allowed transmission rate adjustment request signal.

18. A method as in claim 11 further comprising generating a plurality of customer guidelines and adjusting said at least one customer performance parameter in response to said plurality of customer guidelines.

19. A method as in claim 18 further comprising initiating set up of a customer site in response to said plurality of customer guidelines.

20. A method of adaptively adjusting a customer profile within a digital subscriber line telecommunication network comprising:

generating a plurality of customer guidelines;

initiating set up of a customer site in response to said plurality of customer guidelines;

monitoring at least one customer performance parameter upon set up of said customer site;

comparing said at least one customer performance parameter to at least one associated customer performance standard and generating a customer difference signal; and

modifying said customer profile remotely in response to said customer difference signal by reducing a customer allowed transmission rate to a remote terminal when said at least one customer performance standard has been exceeded.