Method and system for generating a call processing control record
First Claim
1. A method for creating a call processing control record and processing a call from a calling party to a user in accordance with the call processing control record, the method comprising:
- (a) receiving schedule data transmitted from an electronic scheduler, where the schedule data comprises at least a portion of a user'"'"'s schedule;
(b) comparing the schedule data with stored data to determine if the schedule data differs from the stored data;
(c) automatically generating a call processing control record if the schedule data differs from the stored data, where the call processing control record comprises an indication that an announcement should be transmitted to a caller in response to a call being placed to the user during a certain time period and an indication of the user'"'"'s selection of a particular announcement to be transmitted to the caller;
(d) storing the call processing control record;
(e) receiving, at a switch, a call from a calling party;
(f) accessing the call processing control record after receiving the call;
(g) transmitting call control information to the switch, the call control information including an indication of the announcement that is to be transmitted to the calling party; and
(h) transmitting the appropriate announcement to the calling party.
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Accused Products
Abstract
A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data entries are transmitted from the electronic scheduler to a call processing control record generator. The data entries are compared with stored data. In response to the data entries, the call processing control record generator generates a call processing control record which can be stored in a call processing control record database. The call processing control record can be used to forward calls or transmit an announcement to the calling party.
54 Citations
21 Claims
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1. A method for creating a call processing control record and processing a call from a calling party to a user in accordance with the call processing control record, the method comprising:
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(a) receiving schedule data transmitted from an electronic scheduler, where the schedule data comprises at least a portion of a user'"'"'s schedule;
(b) comparing the schedule data with stored data to determine if the schedule data differs from the stored data;
(c) automatically generating a call processing control record if the schedule data differs from the stored data, where the call processing control record comprises an indication that an announcement should be transmitted to a caller in response to a call being placed to the user during a certain time period and an indication of the user'"'"'s selection of a particular announcement to be transmitted to the caller;
(d) storing the call processing control record;
(e) receiving, at a switch, a call from a calling party;
(f) accessing the call processing control record after receiving the call;
(g) transmitting call control information to the switch, the call control information including an indication of the announcement that is to be transmitted to the calling party; and
(h) transmitting the appropriate announcement to the calling party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A system for creating a call processing control record and processing a call from a calling party to a user in accordance with the call processing control, the system comprising:
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means for receiving schedule data transmitted from an electronic scheduler, where the schedule data comprises at least a portion of a user'"'"'s schedule;
means for comparing the schedule data with stored data to determine if the schedule data differs from the stored data;
means for automatically generating a call processing control record if the schedule data differs from the stored data, where the call processing control record comprises an indication that an announcement should be transmitted to a caller in response to a call being placed to the user during a certain time period and an indication of the user'"'"'s selection of a particular announcement to be transmitted to the caller;
means for storing the call processing control record;
means for receiving, at a switch, a call from a calling party;
means for accessing the call processing control record after receiving the call;
means for transmitting call control information to the switch, the call control information including an indication of the announcement that is to be transmitted to the calling party; and
means for transmitting the appropriate announcement to the calling party.
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16. A system for creating a call processing control record comprising:
a call processing control record generator operative to receive schedule data transmitted from an electronic scheduler, where the schedule data comprises at least a portion of a user'"'"'s schedule;
compare the schedule data with stored data to determine if the schedule data differs from the stored data;
automatically generate a call processing control record if the schedule data differs from the stored data, where the call processing control record comprises an indication that an announcement should be transmitted to a caller in response to a call being placed to the user during a certain time period and an indication of the user'"'"'s selection of a particular announcement to be transmitted to the caller; and
store the call processing control record.- View Dependent Claims (17, 18, 19, 20)
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21. A computer usable medium having computer readable program code embodied therein for creating a call processing control record comprising:
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a first computer readable program code for causing a computer to receive schedule data transmitted from an electronic scheduler, where the schedule data comprises at least a portion of a user'"'"'s schedule;
a second computer readable program code for causing a computer to compare the schedule data with stored data to determine if the schedule data differs from the stored data;
a third computer readable program code for causing a computer to automatically generate a call processing control record if the schedule data differs from the stored data, where the call processing control record comprises an indication that an announcement should be transmitted to a caller in response to a call being placed to the user during a certain time period and an indication of the user'"'"'s selection of a particular announcement to be transmitted to the caller; and
a fourth computer readable program code for causing a computer to store the call processing control record.
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Specification