Methods and apparatus for processing check transactions in self service customer checkout terminals

• US 20040122754A1
• Filed: 12/20/2002
• Published: 06/24/2004
• Est. Priority Date: 12/20/2002
• Status: Abandoned Application

• Current Assignee: NCR Corporation (NCR Voyix Corporation)
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Stevens, Harden Evans III
• Application Number:
  US10/324,554
• Publication Number:
  US 20040122754A1
• Time in Patent Office: Days
• US Class Current: 705/35
• CPC Class Codes: G06Q 20/042 characterized in that the payment protocol involves at least one cheque
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G07G 1/12 electronically operated digital data processing aspects G06Q20/00

Abstract

Systems and techniques for managing check payments in self service transactions are described. A self service terminal accepts inputs from a customer to conduct a transaction and, upon an appropriate selection from a customer, accepts a check from the customer in settlement of the transaction. The terminal reads magnetically encoded information from the check, captures an image of the check and prepares a check record including the check information, transaction amount and check image. The terminal transmits the check record to a cashier at a remote cashier station. The cashier may use the check record, including the check image, to determine whether to approve or disapprove the transaction.

Claims

1. A customer self service terminal, comprising:

a customer interface for receiving inputs from a customer to allow the customer to conduct a transaction, the customer interface allowing the customer to issue and receive commands and information in order to complete the transaction; and

a check processing module for authenticating and verifying a check received from a customer in order to allow the customer to make payment and conclude the transaction, the check processing module being operative to capture an image of the check for transmittal to a cashier in order to allow the cashier to verify the check.

2. The terminal of claim 1, wherein the check processing module comprises a magnetic ink reader for reading information magnetically encoded information on the check and a magnetic ink printer for printing magnetically coded information onto the check.

3. The terminal of claim 2, further comprising a computer operative to create a check record for a check submitted by a customer as payment for a transaction, the check record including magnetic information read from the check, the date and amount of the transaction and the captured image of the check and to transmit the check record for processing.

4. The terminal of claim 3, wherein the terminal is operative to receive identification document information submitted by a customer, the identification document information including a document number associated with the identification document, to retrieve a customer record associated with the number and to transmit the identification document information and the customer record to the cashier for examination.

5. The terminal of claim 4, wherein the terminal is operative to capture an image of an identification document submitted by the customer and to transmit the image to the cashier for examination.

6. The terminal of claim 5, wherein the computer is operative to present a query asking whether the balance of an account identified in the check record is sufficient to pay the check associated with the check record and to notify the cashier if the balance is insufficient.

7. The terminal of claim 6, wherein the terminal is operative to capture an image of the customer and to transmit the image of the customer to the cashier along with the image of the identification document.

8. The terminal of claim 7, wherein the computer is operative to electronically submit the check information included in the check record in order to process the check for payment and wherein the check module is operative to void the check and return it to the customer upon such submission.

9. A cashier station for receiving transaction information from a self service terminal, in order to allow a cashier to monitor a transaction conducted at the self service terminal, comprising:

an external interface for receiving the transaction information and transmitting cashier entries for controlling the transaction; and

a cashier interface for presenting the transaction information to the cashier, the transaction information including a captured image of a check presented by the customer as payment for a transaction, the cashier interface being further operative to receive entries from the cashier for controlling the transaction and to pass the entries to the external interface for transmission to the terminal.

10. The cashier station of claim 9, wherein the cashier entries may include a request from the cashier for presentation of an identification document and wherein the cashier station is operative to receive a customer record associated with the identification document and a captured image of the identification document, for examination by the cashier.

11. A transaction processing system, comprising:

a plurality of self service terminals, each terminal comprising a customer interface for receiving inputs from a customer to allow the customer to conduct a transaction, the customer interface allowing the customer to issue and receive commands and information in order to complete the transaction and a check processing module for authenticating and verifying a check received from a customer in order to allow the customer to make payment and conclude the transaction, the check processing module being operative to capture an image of the check, each terminal being further operative to prepare a transaction record including the image of the check for transmittal to a cashier; and

a cashier station communicating with each of the terminals, the cashier station being operative to receive the transaction record from each of the terminals, the cashier station being operative to display the check image included in the transaction record to allow a cashier to verify the check, the cashier station being further operative to receive entries from the cashier for controlling the transactions and to transmit control instructions to the terminals based on the entries.

12. The system of claim 11, wherein each terminal is operative to create a check record for a check submitted by a customer as payment for a transaction, the check record including magnetic information read from the check, the date and amount of the transaction and the captured image of the check and to transmit the check record to the cashier station to allow the cashier to verify the check.

13. The system of claim 12, wherein each terminal is operative to prepare a query for presentation to a remote server in order to determine whether the balance of an account identified in the check record is sufficient to pay the check associated with the check record, to receive the answer to the query and to add the answer to the check record before transmitting the check record to the cashier station.

14. A method of self service transaction processing, comprising the steps of:

receiving customer inputs to enter items into a transaction and to conclude the transaction and tender payment;

receiving a selection from a customer to pay by check;

reading information from a check submitted by the customer;

preparing a check record including the information read from the check and the total amount of the transaction;

capturing an image of the check and adding the image to the check record; and

presenting the check record to a cashier at a remote cashier station to allow the cashier to use the check record to determine whether to approve or disapprove the transaction.

15. The method of claim 14, wherein the step of preparing the check record is followed by magnetically encoding the transaction amount and date of the transaction on the check.

16. The method of claim 15, further including the step of requesting submission of an identification document by the customer, receiving identification document information from the customer and adding the identification document information to the check record.

17. The method of claim 16, wherein the step of receiving the identification document information includes receiving an identification document number and retrieving a customer record associated with the identification document number, and wherein the step of adding the identification document information to the check record includes adding the customer record to the check record.

18. The method of claim 17, wherein the step of receiving the identification document information includes capturing an image of the identification document.

19. The method of claim 18, wherein the step of receiving the identification document information is followed by a step of capturing an image of the customer and wherein the image of the customer is added to the check record to allow comparison with the image of the identification document.

20. The method of claim 19, wherein the step of preparing the check record includes a step of presenting a query asking whether the balance of an account identified in the check record is sufficient to pay the check associated with the check record and including in the check record a notation as to whether or not the balance is sufficient.

21. The method of claim 19, further including a step of electronically submitting check information from the check record to a clearinghouse for payment.