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Customized interactive voice response menus

  • US 20040122941A1
  • Filed: 12/20/2002
  • Published: 06/24/2004
  • Est. Priority Date: 12/20/2002
  • Status: Active Grant
First Claim
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1. A method for providing customized interactive voice response menus comprising the steps of:

  • monitoring user interactions with an interactive voice response system;

    storing usage data concerning said user interactions;

    receiving a request to initiate an interactive voice response session;

    determining an identity for a user making said request;

    generating a menu for said user, wherein at least a portion of said menu is based upon said usage data; and

    , sending said menu to said user.

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