Location-based service protocol

• US 20040127231A1
• Filed: 01/22/2003
• Published: 07/01/2004
• Est. Priority Date: 07/23/2001
• Status: Abandoned Application

• Current Assignee: Erez Dor, Zipora Dorit Drach
• Original Assignee: Erez Dor, Zipora Dorit Drach
• Inventors: Dor, Erez, Drach, Zipora Dorit
• Application Number:
  US10/333,848
• Publication Number:
  US 20040127231A1
• Time in Patent Office: Days
• US Class Current: 455/456.6
• CPC Class Codes: H04M 3/42357 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A location based service data-communications protocol (100), the protocol (100) including the steps of: receiving a call from a communications device (120); discerning location-relevant information about a present location-cell of the communications device (130); by interrogating a database facility finding at least one authorized support authority for the present location-cell (140); and routing the call to a support authority selected from the at least one support authority (150). The caller may presently be in a fixed location or may be mobile. For a fixed location caller, a preferred embodiment relates to customer services. For a mobile caller, a preferred embodiment relates to a cellular accompaniment service transaction model, to a mobile data-communications device initiated call for the service; wherein a combination of voice and digital accompaniment is provided to the caller in conjunction with caller location-based data according to a respective degree of location based accuracy feasible for determining the caller location.

Claims

1. A location based service data-communications protocol including:

i) receiving a call from a communications device

ii) discerning location-relevant information about a present location-cell of the communications device using means for increasing an amount of information about a precise location of the communications device, and said means is selected from the list voice recognition, automated query and keypad response, and special device;

iii) by interrogating a database facility, finding at least one authorized support authority for the present location-cell; and

iv) routing the call to a support authority selected from the at least one support authority.

v) The location based service data-communications protocol according to claim 1 wherein the communications device is a wireless communications device.

vi) The location based service data-communications protocol according to claim 1 wherein the wireless communications device is selected from the list;

cellular telephone, cordless telephone, pager, personal data assistant.

2. The location based service data-communications protocol according to claim 1 wherein the communications device is a standard stationary location installed telephone.

3. The location based service data-communications protocol according to claim 1 wherein the communications device is a standard stationary location installed computer.

4. The location based service data-communications protocol according to claim 1 wherein Discerning location-relevant information about a present location-cell of the communications device includes applying means for improving the location accuracy.

5. The location based service data-communications protocol according to claim 1 wherein receiving a call includes accepting a service selection operational variation request and wherein finding the at least one support authority includes convoluting parameters of the finding with the service selection operational variation request.

6. The location based service data-communications protocol according to claim 1 wherein routing the call includes transmitting at least one control command to a peripherally related service system.

7. The information based service data-communications protocol according to claim 1 wherein routing the call includes transmitting at least one query to a peripherally related service system.

8. An article of manufacture including a computer usable medium having computer readable program code embodied therein for facilitating a location based service data-communications protocol transaction, the computer readable program code in said article of manufacture including:

i) first computer readable program code for causing a computer to receive a call from a communications device;

ii) tied to the first computer readable software, second computer readable program code for causing the computer to discern location-relevant information about a present location-cell of the communications device using means for increasing an amount of information about a precise location of the communications device, and said means is selected from the list;

voice recognition, automated query and keypad response, and special device;

iii) tied to the second computer readable software, third computer readably program code for causing the computer to find at least one authorized support authority for the present location-cell by interrogating a database facility; and

iv) tied to the third computer readable software, fourth computer readable program code for causing the computer to route the call to a support authority selected from the at least one support authority.

9. A program storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform method steps for a location based service data-communications protocol including, said method steps including:

i) receiving a call from a communications device;

ii) discerning location-relevant information about a present location-cell of the communications device using means for increasing an amount of information about a precise location of the communications device, and said means is selected from the list voice recognition, automated query and keypad response, and special device;

iii) by interrogating a database facility, finding at least one authorized support authority for the present location-cell; and

iv) routing the call to a support authority selected from the at least one support authority.