Location-based service protocol
First Claim
1. A location based service data-communications protocol including:
- i) receiving a call from a communications device ii) discerning location-relevant information about a present location-cell of the communications device using means for increasing an amount of information about a precise location of the communications device, and said means is selected from the list voice recognition, automated query and keypad response, and special device;
iii) by interrogating a database facility, finding at least one authorized support authority for the present location-cell; and
iv) routing the call to a support authority selected from the at least one support authority. v) The location based service data-communications protocol according to claim 1 wherein the communications device is a wireless communications device. vi) The location based service data-communications protocol according to claim 1 wherein the wireless communications device is selected from the list;
cellular telephone, cordless telephone, pager, personal data assistant.
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Accused Products
Abstract
A location based service data-communications protocol (100), the protocol (100) including the steps of: receiving a call from a communications device (120); discerning location-relevant information about a present location-cell of the communications device (130); by interrogating a database facility finding at least one authorized support authority for the present location-cell (140); and routing the call to a support authority selected from the at least one support authority (150). The caller may presently be in a fixed location or may be mobile. For a fixed location caller, a preferred embodiment relates to customer services. For a mobile caller, a preferred embodiment relates to a cellular accompaniment service transaction model, to a mobile data-communications device initiated call for the service; wherein a combination of voice and digital accompaniment is provided to the caller in conjunction with caller location-based data according to a respective degree of location based accuracy feasible for determining the caller location.
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Citations
9 Claims
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1. A location based service data-communications protocol including:
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i) receiving a call from a communications device ii) discerning location-relevant information about a present location-cell of the communications device using means for increasing an amount of information about a precise location of the communications device, and said means is selected from the list voice recognition, automated query and keypad response, and special device;
iii) by interrogating a database facility, finding at least one authorized support authority for the present location-cell; and
iv) routing the call to a support authority selected from the at least one support authority. v) The location based service data-communications protocol according to claim 1 wherein the communications device is a wireless communications device. vi) The location based service data-communications protocol according to claim 1 wherein the wireless communications device is selected from the list;
cellular telephone, cordless telephone, pager, personal data assistant. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An article of manufacture including a computer usable medium having computer readable program code embodied therein for facilitating a location based service data-communications protocol transaction, the computer readable program code in said article of manufacture including:
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i) first computer readable program code for causing a computer to receive a call from a communications device;
ii) tied to the first computer readable software, second computer readable program code for causing the computer to discern location-relevant information about a present location-cell of the communications device using means for increasing an amount of information about a precise location of the communications device, and said means is selected from the list;
voice recognition, automated query and keypad response, and special device;
iii) tied to the second computer readable software, third computer readably program code for causing the computer to find at least one authorized support authority for the present location-cell by interrogating a database facility; and
iv) tied to the third computer readable software, fourth computer readable program code for causing the computer to route the call to a support authority selected from the at least one support authority.
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9. A program storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform method steps for a location based service data-communications protocol including, said method steps including:
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i) receiving a call from a communications device;
ii) discerning location-relevant information about a present location-cell of the communications device using means for increasing an amount of information about a precise location of the communications device, and said means is selected from the list voice recognition, automated query and keypad response, and special device;
iii) by interrogating a database facility, finding at least one authorized support authority for the present location-cell; and
iv) routing the call to a support authority selected from the at least one support authority.
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Specification