System and method for resolving a dispute in electronic commerce and managing an online dispute resolution process

• US 20040128155A1
• Filed: 08/05/2003
• Published: 07/01/2004
• Est. Priority Date: 02/15/2000
• Status: Abandoned Application

• Current Assignee: SquareTrade, Inc. (Allstate Corporation)
• Original Assignee: SquareTrade, Inc. (Allstate Corporation)
• Inventors: Cherry-Lisco, Cara, Khaishgi, Ahmed, Quinn, John, Vaidyanathan, Lalitha
• Application Number:
  US10/634,654
• Publication Number:
  US 20040128155A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/182 Alternative dispute resolution
• CPC Class Codes: G06Q 50/188 Electronic negotiation

Abstract

Techniques are described for handling disputes online. The techniques particularly relate to high-volume dispute handling, and integration with an online marketplace or general online selling. The techniques can handle a very high volume of concurrent disputes cost effectively, and provide for the central management of a large and geographically distributed group of dispute resolution specialists that assist with online dispute resolution. The techniques address needs arising through the recent growth of global online marketplaces and online selling.

Claims