Method, system and apparatus for providing product information over the internet

• US 20040133482A1
• Filed: 04/11/2003
• Published: 07/08/2004
• Est. Priority Date: 03/20/2000
• Status: Abandoned Application

• Current Assignee: Siemens Energy & Automation
• Original Assignee: Siemens Energy & Automation
• Inventors: Wright, James, Drutschmann, Klaus, Luccarelli, Peter A. Jr.
• Application Number:
  US10/411,638
• Publication Number:
  US 20040133482A1
• Time in Patent Office: Days
• US Class Current: 705/27
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

Product information is provided. An indicator that directs the customer to a web-page for the product information. The indicator may be disposed on a label affixed to the product. The indicator may be an URL to the web page. The label may be affixed in a prominent location on the product. The product information may be product specific. In another aspect, the indicator is stored in a memory. The indicator may be programmed into a programmable memory. The product may include a processor for accessing the indicator in memory and automatically establishing the interface between the customer and the web page. In yet another aspect, there is provided a place where the product information is stored that is easily accessed. The place where the product information is stored is easily updatable such as a web page.

Claims

1. A product information apparatus for providing product information for a predetermined product, said apparatus comprising:

an indicator associated with said predetermined product coupled to said product; and

a web page indicated by said indicator associated with said predetermined product for providing said product information, wherein said indicator to said web page where said product information is provided for said predetermined product.

2. The apparatus of claim 1, wherein said indicator is specific to each product, such that a plurality of indicators that direct to a plurality of web pages are provided, each web page providing specific product information relevant to a specific product.

3. The apparatus of claim 1, wherein said indicator is an URL of a web page.

4. The apparatus of claim 1, further comprising a label affixed to said product, wherein said indicator is disposed on said label.

5. The apparatus of claim 1, further comprising a memory for storing said indicator, wherein said memory is provided with said product.

6. The apparatus of claim 5, further comprising means for automatically interfacing to the internet to access said web page based on said indicator.

7. A web page apparatus for providing product information for a predetermine product, said apparatus comprising:

a product information window for supplying said product information; and

a help window for providing on-line support for said product.

8. The apparatus of claim 7, wherein said help window includes a bar that indicates a name and contact information of an assistant that assists on said help window.

9. The apparatus of claim 8, further comprising a user notes window for providing a user with an area to recors notes on said product.

10. A method for providing product information, for providing product information for a predetermined product, said method comprising the steps of:

providing an indicator coupled to said product associated with said product information; and

connecting to a web page indicated by said indicator having said product information associated with said product information.

11. A method for providing product information, for providing product information for a predetermined product, said method comprising the step of:

providing an indicator coupled to said product associated with said product information; and

connecting to a web page indicated by said indicator having said product informaltion associated with said product information.

12. The method according to claim 11, further comprising the step of affixing a label to said product with said indicator disposed thereon.

13. The method according to claim 11, further comprising the step of providing said indicator as an URL of said web page.

14. The method according to claim 11, further comprising the step of storing said indicator in a memory provided with said product.

15. The method according to claim 11, further comprising the step of automatically accessing said web site in accordance with said indicator.

16. A method for providing product information, for providing product information for a predetermined product, said method comprising the steps of:

providing a web page having a product information window for providing said product information of said product; and

providing on said web page a help window for providing on-line support for said product.

17. The method of claim 16, wherein said step of providing a help window includes providing a bar that indicates a name and contact information of an assistant that assists on said help window.

18. The method of claim 16, further the step of providing a user notes window for providing a user with an area to record notes on said product.

19. The method of claim 16, further comprising the step of providing product specific such that said web page relates to a particular product.

20. The method of claim 16, further comprising the step of providing an alert window for alerting updates of said product information.