Scheduling tasks across multiple locations
First Claim
1. A computer system for scheduling the performance of service actions that involve activities at multiple locations, the system comprising:
- an engine that associates, based on user input, resource information with both a first task item to be performed at a field location and a second task item to be performed at a central workshop location that is different from the field location, the first and second task items to be completed as part of a service action; and
a repository of resource information associable with the first and second task items, the repository including field human resource information so that a specified field technician is associable with the first task item, central workshop human resource information so that a specified central workshop technician is associable with the second task item, and work area information for the central workshop location so that a specified work area is associable with the second task item, wherein;
the field human resource information includes availability information for field technicians, the central workshop human resource information includes availability information for central workshop technicians, and the work area information includes availability information for central workshop locations.
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Abstract
Techniques are described for scheduling the performance of service actions that involve activities at multiple locations. A computer system includes a scheduling engine and a repository of resource information. The scheduling engine associates, based on user input, resource information with both a first task item to be performed at a field location and a second task item to be performed at a central workshop location that is different from the field location. Each of the first and second task items are to be completed as part of a service action. The repository includes (1) field human resource information so that a specified field technician is associable with the first task item and (2) central workshop human resource information so that a specified central workshop technician is associable with the second task item.
93 Citations
22 Claims
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1. A computer system for scheduling the performance of service actions that involve activities at multiple locations, the system comprising:
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an engine that associates, based on user input, resource information with both a first task item to be performed at a field location and a second task item to be performed at a central workshop location that is different from the field location, the first and second task items to be completed as part of a service action; and
a repository of resource information associable with the first and second task items, the repository including field human resource information so that a specified field technician is associable with the first task item, central workshop human resource information so that a specified central workshop technician is associable with the second task item, and work area information for the central workshop location so that a specified work area is associable with the second task item, wherein;
the field human resource information includes availability information for field technicians, the central workshop human resource information includes availability information for central workshop technicians, and the work area information includes availability information for central workshop locations. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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- 15. A computer-readable medium or propagated signal having embodied thereon a computer program configured to schedule the performance of service actions that involve activities at multiple locations, the medium or signal comprising one or more code segments configured to associate, based on user input, resource information with both a first task item to be performed at a field location and a second task item to be performed at a central workshop location that is different from the field location, the first and second task items to be completed as part of a service action, wherein the resource information associable with the first and second task items includes field human resource information includes availability information for field technicians and a specified field technician is associable with the first task item, central workshop human resource information includes availability information for central workshop technicians and a specified central workshop technician is associable with the second task item, and work area information includes availability information for central workshop locations and a specified work area in a specified central workshop location is associable with the second task item.
- 21. A computer-implemented method for scheduling the performance of service actions that involve activities at multiple locations, the method comprising associating, based on user input, resource information with both a first task item to be performed at a field location and a second task item to be performed at a central workshop location that is different from the field location, the first and second task items to be completed as part of a service action, wherein the resource information associable with the first and second task items includes field human resource information includes availability information for field technicians and a specified field technician is associable with the first task item, central workshop human resource information includes availability information for central workshop technicians and a specified central workshop technician is associable with the second task item, and work area information includes availability information for central workshop locations and a specified work area in a specified central workshop location is associable with the second task item.
Specification