Call recording system with multiple call data access options

• US 20040136504A1
• Filed: 12/23/2003
• Published: 07/15/2004
• Est. Priority Date: 12/27/2002
• Status: Abandoned Application

• Current Assignee: Octtel Communication Co., Ltd.
• Original Assignee: Octtel Communication Co., Ltd.
• Inventors: Wu, Chun-I
• Application Number:
  US10/744,665
• Publication Number:
  US 20040136504A1
• Time in Patent Office: Days
• US Class Current: 379/67.1
• CPC Class Codes: H04M 1/65 Recording arrangements for recording a message from the calling party in the exchange H04M3/50
• CPC Class Codes: H04M 2201/26 A/D convertors

Abstract

A call recording system includes a processing module operable in a call recording mode for storing compressed call data in a data storage device. The processing module is further operable in a selected one of a near data access mode, where call data retrieval is conducted under the control of a telephone handset connected to the system, a remote data access mode, where call data retrieval is conducted under the control of a remote terminal connected to the system via a telephone network, and a computer network access mode, where call data retrieval is conducted through a computer network connection with the system.

Claims

1. A call recording system comprising:

a telephone network interface unit adapted for connection to a telephone line;

a telephone handset interface unit adapted for connection to a telephone handset;

a computer network interface unit adapted for connection to a computer network;

a signal conversion module coupled to said telephone network interface unit, said telephone handset interface unit, and said computer network interface unit, said signal conversion module including an analog-to-digital signal converter and a digital-to-analog signal converter;

a processing module coupled to said computer network interface unit and said signal conversion module, and including a data compression unit and a data decompression unit; and

a data storage device coupled to said processing module;

said processing module being operable in a call recording mode, where an analog call signal received through said telephone network interface unit is converted into a digital call signal by said analog-to-digital signal converter of said signal conversion module under control of said processing module, where the digital call signal is compressed by said data compression unit of said processing module to result in digital call data, and where the digital call data is stored by said processing module in said data storage device;

said processing module being further operable in a selected one of a near data access mode, a remote data access mode, and a computer network access mode;

wherein operation of said processing module in the near data access mode is initiated through control of the telephone handset connected to said telephone handset interface unit, and involves

retrieving of the digital call data stored in said data storage device, and decompressing of the digital call data through said data decompression unit of said processing module to result in the digital call signal, and

conversion of the digital call signal into the analog call signal through said digital-to-analog signal converter of said signal conversion module, and transmission of the analog call signal to said telephone handset interface unit for reception by the telephone handset under control of said processing module;

wherein operation of said processing module in the remote data access mode is initiated through an incoming access control signal received by said processing module through said telephone network interface unit, and involves

retrieving of the digital call data stored in said data storage device, and decompressing of the digital call data through said data decompression unit of said processing module to result in the digital call signal, and

conversion of the digital call signal into the analog call signal through said digital-to-analog signal converter of said signal conversion module, and transmission of the analog call signal to said telephone network interface unit under control of said processing module;

wherein operation of said processing module in the computer network access mode is initiated through an incoming network control signal received by said processing module through said computer network interface unit, and involves retrieving of the digital call data stored in said data storage device, and transmission of the digital call data to said computer network interface unit.

2. The call recording system as claimed in claim 1, further comprising:

a user input device coupled to said processing module; and

an audio output unit coupled to said signal conversion module;

said processing module being further operable selectively in a direct data access mode, wherein operation of said processing module in the direct data access mode is initiated under control of said user input device and involves

retrieving of the digital call data stored in said data storage device, and decompressing of the digital call data through said data decompression unit of said processing module to result in the digital call signal, and

conversion of the digital call signal into the analog call signal through said digital-to-analog signal converter of said signal conversion module, and transmission of the analog call signal to said audio output unit under control of said processing module.

3. The call recording system as claimed in claim 2, wherein said processing module is further responsive to at least one of said user input device, the telephone handset, and the incoming access control signal for selective operation in a real-time call monitoring mode, where the digital call signal received by said processing module from said analog-to-digital signal converter of said signal conversion module is converted back into the analog call signal by said digital-to-analog signal converter of said signal conversion module under control of said processing module, and is transmitted to a corresponding one of said audio output unit, said telephone handset interface unit, and said telephone network interface unit.

4. The call recording system as claimed in claim 1, wherein said processing module is further responsive to at least one of the telephone handset and the incoming access control signal for selective operation in a real-time call monitoring mode, where the digital call signal received by said processing module from said analog-to-digital signal converter of said signal conversion module is converted back into the analog call signal by said digital-to-analog signal converter of said signal conversion module under control of said processing module, and is transmitted to a corresponding one of said telephone handset interface unit and said telephone network interface unit.

5. The call recording system as claimed in claim 1, wherein said computer network interface unit is adapted for connection to an Ethernet computer network.

6. The call recording system as claimed in claim 1, wherein said data storage device is one of a hard disk, an optical storage medium, and a magnetic tape.

7. The call recording system as claimed in claim 2, wherein said user input device includes a keypad.

8. The call recording system as claimed in claim 2, wherein said user input device includes a remote controller.

9. The call recording system as claimed in claim 2, wherein said audio output unit includes a speaker.

10. The call recording system as claimed in claim 2, wherein said audio output unit includes a connector adapted for connecting with an external audio reproduction device.

11. The call recording system as claimed in claim 2, further comprising an amplifier coupled to and disposed between said audio output unit and said signal conversion module.

12. The call recording system as claimed in claim 1, further comprising a status display unit coupled to and controlled by said processing module for indicating operating status of said processing module.

13. The call recording system as claimed in claim 1, wherein said processing module is configured with an interactive voice response system for guiding data access during operation in at least one of the near data access mode and the remote data access mode.