System for executing advanced interactive voice response services using service-independent building blocks
First Claim
1. A method for providing advanced interactive voice response services within a telecommunications network, comprising the steps of:
- defining a reusable set of service-independent building blocks in a node of said telecommunications network;
creating a customer application file using a customer-specified sequence of said service-independent building blocks in a server of said telecommunications network, wherein a set of customer specific data is defined for use as inputs into said set of service-independent building blocks; and
retrieving said customer application file for execution by said node from said server over a communications network.
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Accused Products
Abstract
A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application. The service execution environment decreases the time to market of new customer applications and decreases the turnaround time for modifications to existing customer applications.
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Citations
15 Claims
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1. A method for providing advanced interactive voice response services within a telecommunications network, comprising the steps of:
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defining a reusable set of service-independent building blocks in a node of said telecommunications network;
creating a customer application file using a customer-specified sequence of said service-independent building blocks in a server of said telecommunications network, wherein a set of customer specific data is defined for use as inputs into said set of service-independent building blocks; and
retrieving said customer application file for execution by said node from said server over a communications network. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for providing advanced interactive voice response services within a telecommunications network, comprising:
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means for defining a reusable set of service-independent building blocks in a node of said telecommunications network;
means for creating a customer application file using a customer-specified sequence of said service-independent building blocks in a server of said telecommunications network, wherein a set of customer specific data is defined for use as inputs into said set of service-independent building blocks; and
means for retrieving said customer application file for execution by said node from said server over a communications network. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer program product comprising a computer usable medium having computer readable code means embodied in said medium for causing an application program to execute on a computer that provides a system for providing advanced interactive voice response services, said computer readable program code means performing the following steps:
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defining a reusable set of service-independent building blocks in a node of said telecommunications network;
creating a customer application file using a customer-specified sequence of said service-independent building blocks in a server of said telecommunications network, wherein a set of customer specific data is defined for use as inputs into said set of service-independent building blocks; and
retrieving said customer application file for execution by said node from said server over a communications network.
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Specification