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System for executing advanced interactive voice response services using service-independent building blocks

  • US 20040136517A1
  • Filed: 07/03/2003
  • Published: 07/15/2004
  • Est. Priority Date: 05/07/1998
  • Status: Active Grant
First Claim
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1. A method for providing advanced interactive voice response services within a telecommunications network, comprising the steps of:

  • defining a reusable set of service-independent building blocks in a node of said telecommunications network;

    creating a customer application file using a customer-specified sequence of said service-independent building blocks in a server of said telecommunications network, wherein a set of customer specific data is defined for use as inputs into said set of service-independent building blocks; and

    retrieving said customer application file for execution by said node from said server over a communications network.

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