Method and system for providing enhanced call waiting
First Claim
1. A method for processing a call from a calling communication station to a called communication station, the method comprising:
- (a) receiving a current call at a called party'"'"'s switch;
(b) determining that a called communication station is busy on a previous call;
(c) transmitting information from the called party'"'"'s switch to a hub switch if the called communication station is busy on a previous call;
(d) using the hub switch to generate a query that requests information associated with the calling communication;
(e) obtaining information associated with the calling communication station in response to the query; and
(f) transmitting the information associated with the calling communication station to the called communication station.
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Accused Products
Abstract
A method and system are disclosed for providing an enhanced call waiting message to a customer when the customer is busy on a previous call and receives a current call. The call waiting message preferably includes a call waiting indicator and an audible representation of information associated with a current calling party. The call waiting message alerts the customer that a current call is waiting and provides the customer with information that assists the customer in deciding whether or not to take the current call. The call waiting indicator and the information associated with a current calling party are automatically transmitted to the customer without any customer commands.
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Citations
22 Claims
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1. A method for processing a call from a calling communication station to a called communication station, the method comprising:
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(a) receiving a current call at a called party'"'"'s switch;
(b) determining that a called communication station is busy on a previous call;
(c) transmitting information from the called party'"'"'s switch to a hub switch if the called communication station is busy on a previous call;
(d) using the hub switch to generate a query that requests information associated with the calling communication;
(e) obtaining information associated with the calling communication station in response to the query; and
(f) transmitting the information associated with the calling communication station to the called communication station. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system for processing a call from a calling communication station to a called communication station, the system comprising:
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a called party'"'"'s switch having a called communication station coupled thereto, the called party'"'"'s switch being operative to receive a current call, determine that a called communication station is busy on a previous call, and transmit information to a hub switch if the called communication station is busy on a previous call;
the hub switch being coupled with the called party'"'"'s switch and being operative to generate a query that requests information associated with the calling communication;
a service control point coupled with the hub switch, the service control point being operative to receive the query from the hub switch, obtain information associated with the calling communication station in response to the query, and transmit the information associated with the calling communication station to a destination. - View Dependent Claims (15, 16, 17)
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18. A method for processing a call from a calling communication station to a called communication station, the method comprising:
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(a) receiving a current call at a called party'"'"'s switch;
(b) determining that a called communication station is busy on a previous call;
(c) initiating an outgoing call from the called party'"'"'s switch to a hub switch if the called communication station is busy on a previous call;
(d) using the hub switch to generate a query that requests information associated with the calling communication;
(e) transmitting the query to a service control point;
(f) using the service control point to obtain information associated with the calling communication station from a database; and
(g) transmitting the information associated with the calling communication station to the called communication station. - View Dependent Claims (19, 20, 21, 22)
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Specification