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Methods of providing direct technical support over networks

  • US 20040139156A1
  • Filed: 10/31/2003
  • Published: 07/15/2004
  • Est. Priority Date: 12/21/2001
  • Status: Abandoned Application
First Claim
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1. A method for providing support to a computer user from a computer display, wherein the computer is connectable to a computer network, the method comprising the steps of:

  • (a) providing a help request object displayable and selectable from the computer display;

    (b) upon selection of the help request object, sending a help request over the network requesting real time human assistance, wherein the help request comprises a requester identifier, and a payor identifier or an authorization ID;

    (c) receiving a helper network ID;

    (d) establishing a communication link to the human helper over the network using the helper network ID;

    (e) sending a specific help request to the helper over the network; and

    (f) receiving help information from the human helper in response to the sent specific help request.

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