Voice extensible markup language-based web interface with intelligent network services

• US 20040141595A1
• Filed: 01/16/2003
• Published: 07/22/2004
• Est. Priority Date: 01/16/2003
• Status: Abandoned Application

• Current Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Original Assignee: SBC Properties, L.P. (AT&T, Inc.)
• Inventors: Crockett, Susanne M., Watson, Raymond P.
• Application Number:
  US10/345,233
• Publication Number:
  US 20040141595A1
• Time in Patent Office: Days
• US Class Current: 379/88.17
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

An advanced intelligent network (AIN) telephony service provided in a public switched telephone network (PSTN) is controlled based on instructions from a subscriber, browsing a packet switched data network using a voice browser. The packet switched data network may include the Internet. The subscriber is connected to the voice browser through the PSTN using, for example, a GR-1129 audio channel set up between the voice browser and a switch in the PSTN. The browsing is based on a verbal instruction received from the subscriber through the PSTN. A web server in the packet switched data network is connected to the voice browser and call routing data is retrieved based on the verbal instruction. At least one call is routed through the PSTN based on the call routing data retrieved from the web server.

Claims

1. A method for controlling an advanced intelligent network (AIN) service provided in a public switched telephone network (PSTN), based on instructions from a subscriber, the method comprising:

browsing a packet switched data network using a voice browser based on a verbal instruction received from the subscriber connected to the voice browser through the PSTN;

retrieving call routing data from a web server in the packet switched data network based on the verbal instruction; and

routing at least one call through the PSTN, in accordance with the AIN service, based on the call routing data retrieved from the web server.

2. The method for controlling the AIN service according to claim 1, in which the packet switched data network comprises the Internet.

3. The method for controlling the AIN service according to claim 1, in which the subscriber is connected to the voice browser through a GR-1129 audio channel between the voice browser and a switch in the PSTN.

4. A method for processing a call in a public switched telephone network (PSTN), in accordance with an advanced intelligent network (AIN) service, and based on call data retrieved from a web server in a public packet switched data network, the method comprising:

connecting a calling party to a voice markup language platform to provide an audio script to the calling party;

accessing the web server through the packet switched data network from the voice markup language platform;

retrieving the call data from the web server based on an instruction from the calling party in response to the audio script; and

routing the call through the PSTN in accordance with the AIN service and the retrieved call data.

5. The method for processing a call according to claim 4, in which connecting the call to the voice markup language platform comprises routing the call through at least one switch to the voice markup language platform.

6. The method for processing a call according to claim 4, in which connecting the call to the voice markup language platform comprises suspending the call and establishing a temporary signaling connection between the calling party and the voice markup language platform.

7. The method for processing a call according to claim 6, in which the temporary signaling connection comprises a GR-1129 protocol connection.

8. The method for processing a call according to claim 4, in which the packet switched data network comprises the Internet.

9. The method for processing a call according to claim 4, in which the call data comprises a directory number of an intended destination of the call.

10. The method for processing a call according to claim 4, in which the web server comprises a calendar, providing a plurality of destinations of the call in association with a plurality of time periods, and in which the call data comprises a directory number of an intended destination of the call determined from the calendar.

11. The method for processing a call according to claim 4, further comprising verifying that the calling party subscribes to a telephony service that enables access to the web server.

12. A method for updating call service data relating to an advanced intelligent network (AIN) telephony service in a public switched telephone network (PSTN), the method comprising:

establishing a connection between a subscriber to the telephony service and a voice markup language platform through the PSTN;

establishing a connection between the voice markup language platform and a web server through the Internet based on a first verbal instruction received from the subscriber;

retrieving call service data associated with the subscriber and the telephony service from the web server;

modifying the call service data in response to a second verbal instruction received from the subscriber;

updating the web server with the modified call service data; and

updating a database in the PSTN associated with the telephony service with the modified call service data through the web server.

13. The method for updating call service data relating to a telephony service according to claim 12, in which the PSTN database is updated when the connection between the voice markup language platform and the web server is terminated.

14. The method for updating call service data relating to a telephony service according to claim 12, in which the PSTN database is updated at periodic time intervals by establishing a connection between the PSTN database and the web server.

15. A system for controlling call routing in a public switched telephone network (PSTN), based on instructions from a subscriber, the method comprising:

a voice browser that browses a packet switched data network and retrieves data associated with call routing from a web server in the packet switched data network, based on a verbal instruction from the subscriber through the PSTN; and

a service control point in the PSTN that receives the call routing data from the voice browser and determines routing instructions to route at least one call through the PSTN, based on the call routing data.

16. The system for controlling call routing according to claim 15, in which the call routing data comprises advanced intelligent network (AIN) call service data.

17. The system for controlling call routing according to claim 15, in which the call routing data comprises a destination telephone number.

18. The system for controlling call routing according to claim 15, further comprising an AIN database that stores AIN call service data in association with an account of the subscriber, the AIN call service data being updated in accordance with the call routing data, received from at least one of the voice browser and the service control point.

19. The system for controlling call routing according to claim 15, further comprising a switch in the PSTN that suspends the at least one call, while the voice browser browses the packet switched data network and retrieves the call routing data, and routes the at least one call in response to the routing instructions provided by the service control point.

20. A system for updating call service data relating to an advanced intelligent network (AIN) telephony service in a public switched telephone network (PSTN), the system comprising:

a voice markup language platform that connects to a web server through the Internet, based on a first verbal instruction received from an AIN service subscriber, and that retrieves call service data associated with the subscriber and the AIN telephony service from the web server; and

an AIN database in the PSTN, connected to the voice markup language platform through a data network, that stores the call service data for implementation in the PSTN;

wherein the call service data is modified in response to a second verbal instruction from the subscriber, via the voice markup language platform, and the web server and the subscriber database are updated with the modified call service data.

21. The system for updating call service data according to claim 20, further comprising a switch in the PSTN that connects a call from the subscriber to the voice markup language platform, the switch enabling the first instruction and the second instruction to be sent to the voice markup language platform, via a GR-1129 connection, while suspending the call from the subscriber.

22. Computer data signaling, embodied on a propagation medium, that controls a call in a public switched telephone network (PSTN), based on an advanced intelligent network (AIN) service and instructions from a calling party, the computer data signaling comprising:

a voice signal between a voice browser and the calling party through at least one switch in the PSTN, the voice signal comprising at least one instruction for directing browsing by the voice browser over a packet switched data network;

a packetized signal between the voice browser and a web server in the packet switched data network, the packetized signal comprising call routing data retrieved by the voice browser from the web server based on the at least one instruction;

a data signal between the voice browser and a service control point in the PSTN, the data signal comprising a data parameter corresponding to the call routing data; and

a routing signal between the service control point and the at least one switch in the PSTN, the routing signal routing the call based on the data parameter.

23. The computer data signaling according to claim 22, in which the voice signal further comprises at least one of GR-1129 protocol signaling and SS7 integrated services digital network user part (ISUP) protocol signaling.

24. The computer data signaling according to claim 22, in which the data signal further comprises one of a transmission control protocol/Internet protocol (TCP/IP) signaling, transaction capabilities application part (TCAP) over TCP/IP signaling, session initiation protocol (SIP) signaling, and HyperText Transfer Language Protocol (HTTP) signaling.

25. The computer data signaling according to claim 22, in which the routing signal comprises signaling system 7 (SS7) signaling.

26. The computer data signaling according to claim 22, in which the packet switched data network comprises the Internet.

27. The computer data signaling according to claim 26, in which the packetized signal further comprises Internet protocol signaling.