One number, intelligent call processing system
First Claim
1. A method of telephone call processing using a voice processing platform that is connected over a data link to a separate routing processing platform, the method comprising:
- receiving, at a routing processing platform, a telephone number of a caller captured during a telephone call;
determining, at the routing processing platform, a precise geographic identifier based on the caller telephone number;
transmitting the geographic identifier over the data link to the voice processing platform;
selecting at least one potential routing destination from a database based on the geographic identifier; and
communicating information related to the at least one potential routing destination over a telecommunication network to the caller or else connecting the caller to one of the at least one potential routing destinations.
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Accused Products
Abstract
A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.
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Citations
57 Claims
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1. A method of telephone call processing using a voice processing platform that is connected over a data link to a separate routing processing platform, the method comprising:
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receiving, at a routing processing platform, a telephone number of a caller captured during a telephone call;
determining, at the routing processing platform, a precise geographic identifier based on the caller telephone number;
transmitting the geographic identifier over the data link to the voice processing platform;
selecting at least one potential routing destination from a database based on the geographic identifier; and
communicating information related to the at least one potential routing destination over a telecommunication network to the caller or else connecting the caller to one of the at least one potential routing destinations. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A method of telephone call processing using a voice processing platform that is connected over a data link to a separate routing processing platform, the method comprising:
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receiving, at a routing processing platform, a telephone number of a caller captured during a telephone call;
determining, at the routing processing platform, a precise geographic identifier based on the caller telephone number;
selecting at least one potential routing destination from a database based on the geographic identifier;
transmitting information related to the at least one potential routing destination over the data link to the voice processing platform; and
communicating information related to the at least one potential routing destination over the telecommunication network to the caller or else connecting the caller to one of the at least one potential routing destinations. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42)
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43. A method of displaying information related to a telephone number, the method comprising:
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capturing a telephone number of a first party over a network data link during a network communication session;
determining a precise geographic identifier based on the captured telephone number;
retrieving spatial information from a spatial database based on the precise geographic identifier; and
communicating the retrieved spatial information over the network data link to the first party for display on a display device. - View Dependent Claims (44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57)
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Specification