Method and system for integrated processing of automatically collected interaction data
First Claim
1. A method for generating interaction events associated with a tracking environment in substantially real time using substantially real time input interaction data collected by a plurality of automatic data collection systems comprising:
- receiving a plurality of substantially real time input interaction data streams generated at a plurality of respective automatic data collection systems;
extracting the input interaction data from the data streams according to data format and detail definitions of the respective collection systems generating the interaction data streams;
generating primary interaction events based on the extracted interaction data, wherein the primary interaction events have a standardized processing format;
generating secondary interaction events based on the primary interaction events; and
formatting the secondary interaction events for reception by at least one software application based on configuration requirements of the at least one software application.
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Abstract
A mediator method and system provides an interface between automatic real time input interaction data collection systems and software applications independent of output data format requirements of the applications and the data formats of input interaction data streams generated at the respective collection systems. The collected input interaction data is arranged in a standardized format to provide for integrated processing and interaction events are identified based on the integrated processing. Interaction event data is provided in real time to the respective applications in accordance with their data format requirements.
52 Citations
25 Claims
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1. A method for generating interaction events associated with a tracking environment in substantially real time using substantially real time input interaction data collected by a plurality of automatic data collection systems comprising:
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receiving a plurality of substantially real time input interaction data streams generated at a plurality of respective automatic data collection systems;
extracting the input interaction data from the data streams according to data format and detail definitions of the respective collection systems generating the interaction data streams;
generating primary interaction events based on the extracted interaction data, wherein the primary interaction events have a standardized processing format;
generating secondary interaction events based on the primary interaction events; and
formatting the secondary interaction events for reception by at least one software application based on configuration requirements of the at least one software application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for generating interaction events associated with a tracking environment in substantially real time using substantially real time input interaction data collected by a plurality of automatic data collection systems comprising:
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a plurality of listeners for interfacing with a plurality of respective automatic data collection systems, wherein the listeners in substantially real time forward substantially real time input interaction data streams provided by the respective collection systems;
a plurality of input data format converters respectively coupled to the plurality of listeners and for receiving the interaction data streams forwarded by the respective listeners;
an interaction builder coupled to the input converters and to a plurality of output data format converters;
a plurality of senders respectively coupled to the plurality output converters and for interfacing with a respective plurality of applications;
a configuration data database coupled to the input and output converters and the builder;
an interaction event data database coupled to the builder;
wherein each of the input converters generates primary interaction event data based on the input interaction data stream received from the associated listener and data format and detail definitions of the collection system generating the input interaction data stream, wherein the primary interaction event data has a standardized processing format, wherein the configuration database contains the configuration requirements and the data definitions;
wherein the builder generates secondary interaction events based on the primary interaction events; and
wherein the output converters format the secondary interaction events for reception by at least one of the software applications. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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Specification