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Method and system for integrated processing of automatically collected interaction data

  • US 20040143458A1
  • Filed: 10/23/2003
  • Published: 07/22/2004
  • Est. Priority Date: 11/04/2002
  • Status: Abandoned Application
First Claim
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1. A method for generating interaction events associated with a tracking environment in substantially real time using substantially real time input interaction data collected by a plurality of automatic data collection systems comprising:

  • receiving a plurality of substantially real time input interaction data streams generated at a plurality of respective automatic data collection systems;

    extracting the input interaction data from the data streams according to data format and detail definitions of the respective collection systems generating the interaction data streams;

    generating primary interaction events based on the extracted interaction data, wherein the primary interaction events have a standardized processing format;

    generating secondary interaction events based on the primary interaction events; and

    formatting the secondary interaction events for reception by at least one software application based on configuration requirements of the at least one software application.

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