Method and system for obtaining service information about a building site

• US 20040143474A1
• Filed: 07/28/2003
• Published: 07/22/2004
• Est. Priority Date: 07/27/2002
• Status: Abandoned Application

• Current Assignee: Siemens Building Technologies Incorporated (Siemens AG)
• Original Assignee: Siemens Building Technologies Incorporated (Siemens AG)
• Inventors: Wisniewski, Karen, Dehart, Michael, Haeberle, Brad, Emery, Doug
• Application Number:
  US10/629,229
• Publication Number:
  US 20040143474A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/163 Real estate management

Abstract

A method and system is disclosed for displaying service and maintenance information for a plurality of building sites online. A customer web portal is provided with a database for storing service information for a plurality of building sites. The web portal provides an efficient way of determining the service activity for a plurality of building sites without the need for maintaining service related information at individual building sites. The present invention allows provides a user with an overview service activity at each of their building sites, and allows the user to drill down to obtain more detailed information about service activity and service contracts relevant for their building.

Claims

1. A computer implemented method for displaying information service information about a plurality of building sites:

providing a web portal comprising a database, and storing information about a plurality of building sites in said database;

receiving a request from one or more clients to display said information for a plurality of building sites the user is authorized to view;

determining a plurality of service activities that are implicated by said request; and

displaying said information on a client display;

receiving a user request to display service information about an individual building site selected by said user; and

displaying said service information about said individual building site on said client display.

2. The method according to claim 1, further comprising displaying information about the call status of service activities at said individual building site.

3. The method according to claim 1, further comprising displaying information about the call type of service activities at said individual building site.

4. The method according to claim 1, further comprising displaying information about service being performed on different systems at said individual building site.

5. The method according to claim 1, further comprising displaying information about service orders placed for an individual building site.

6. The method according to claim 5, further comprising receiving a user request to display information about a service order at an individual building site, and displaying said information on said client display.

7. The method according to claim 6, further comprising displaying information about equipment serviced under said particular service order.

8. The method according to claim 7, further comprising receiving a user request to display a technical diagram for a piece of equipment, and displaying said technical diagram on said client display.

9. The method according to claim 6, further comprising displaying information about one or more activities logged to said service order.