Method and system for obtaining service information about one or more building sites

• US 20040143510A1
• Filed: 07/28/2003
• Published: 07/22/2004
• Est. Priority Date: 07/27/2002
• Status: Abandoned Application

• Current Assignee: Siemens Industry Incorporated (Siemens AG)
• Original Assignee: Siemens Industry Incorporated (Siemens AG)
• Inventors: Wisniewski, Karen, Dehart, Michael, Haeberle, Brad, Emery, Doug
• Application Number:
  US10/628,977
• Publication Number:
  US 20040143510A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06F 8/20 Software design
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

A method and system is disclosed for displaying service and maintenance information for a plurality of building sites online. A customer web portal is provided with a database for storing service information for a plurality of building sites. The web portal provides an efficient way of determining the service activity for a plurality of building sites without the need for maintaining service related information at individual building sites. The present invention allows a user to obtain service information organized by building site, call status and system.

Claims

1. A computer implemented method for displaying information relating to service activity for a plurality of building sites:

providing a web portal comprising a database, and storing service related information about a plurality of building sites in said database;

receiving a user request from one or more clients to display said information for a plurality of building sites the user is authorized to view;

determining a plurality of service activities that are implicated by said request;

displaying said information on a client display.

2. The method according to claim 1, further comprising receiving a request from a client to display further information about an individual service activity;

and displaying further information on said client display.

3. The method according to claim 1, wherein said information further comprises information relating to the type of service activity being provided.

4. The method according to claim 1, wherein said information further comprises information about the type of system a service activity is being provided for.

5. The method according to claim 1, wherein said information further comprises information about the status of a service activity.

6. The method according to claim 1, wherein said information further comprises information about the call type of a service activity

7. The method according to claim 1, wherein said information further comprises information about a plurality of sites in which service activity is being performed

8. The method according to claim 1, further comprising receiving a user request from a client to obtain further information about an individual site and displaying said further information on said client display.

9. The method according to claim 1, further comprising receiving a request from a client to display information about an individual service order, and displaying said individual service order information on said client display.

10. The method according to claim 1, wherein said display of service related information is organized by site.

11. The method according to claim 1, wherein said display of service related information is organized by system.

12. The method according to claim 1, wherein said display of service related information is organized by type of service.