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Identifying solutions to computer problems in main system by service system

  • US 20040143777A1
  • Filed: 10/31/2003
  • Published: 07/22/2004
  • Est. Priority Date: 10/31/2002
  • Status: Active Grant
First Claim
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1. A computer system with a main system to execute an application in cooperation with a human user and a remote service system to evaluate problems in the main system, the computer system comprising:

  • in the main system;

    a database, an application server and a front-end server; and

    in the service system;

    a service module to collect problem related data from the main system, an acquisition module to acquire knowledge representations, a knowledge module to store the knowledge representations, and an inference module for processing problem related data with knowledge representations to identify solutions, the inference module forwarding the solutions through the service module to the main system.

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