Printing/scanning device entitlement monitoring system

• US 20040145615A1
• Filed: 01/29/2003
• Published: 07/29/2004
• Est. Priority Date: 01/29/2003
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Castro, Eugene Villa, Jamison, Terry Ryan
• Application Number:
  US10/353,313
• Publication Number:
  US 20040145615A1
• Time in Patent Office: Days
• US Class Current: 347/14
• CPC Class Codes: G06K 15/00 Arrangements for producing a permanent visual presentation of the output data , e.g. computer output printersprinting or plotting combined with another operation, e.g. with conveying, G06K17/00
• CPC Class Codes: G06K 15/005 only locally
• CPC Class Codes: H04N 1/00344 with a management, maintenance, service or repair apparatus monitoring H04N1/00002

Abstract

A method and system for providing entitlement information to a printing device or a scanning device are described. The system includes a device, a device workstation, which in an implementation is a constituent of the device, and a server. The server maintains a database of updated device entitlement information associated with the device. The workstation requests updated entitlement information for the device from the server, and the server in response downloads this information to the workstation. The workstation downloads the updated entitlement information to a device database. In embodiments, both the device and the workstation provide notification to a user of updated entitlement information, and display updated entitlement information to the user.

Claims

1. A system, characterized as at least one of a printing device system and a scanning device system, comprising:

a processor;

a memory having stored thereon a routine and a database;

the routine including instructions that when executed by the processor, cause the processor to;

request device entitlement information from a server, the device characterized as at least one of a printing device and a scanning device;

receive the requested device entitlement information from the server;

write the received device entitlement information into the database; and

output the received device entitlement information to at least one of a computer display device;

a panel of the device, and a printing device printing circuit.

2. The system recited in claim 1 wherein the request is an automatic request.

3. The system recited in claim 2 wherein the request is to receive updated entitlement information.

4. The system recited in claim 2 wherein the request is to receive entitlement information at times determined by a human operator.

5. The system recited in claim 1 wherein the request is in response to a human operator request.

6. The system recited in claim 1 wherein the instructions further cause the computer to output a notification to a human operator regarding an expiration of a device entitlement.

7. The system recited in claim 6 wherein the notification includes at least one of one of a printing device panel enunciation, a computer device display, and a printed sheet.

8. The system recited in claim 1 wherein the device entitlement information includes at least one of maintenance terms, warranty terms, maintenance contract expiration date, maintenance contract expiration date, available maintenance contracts, maintenance contact information, and warranty contact information.

9. The system recited in claim 1 wherein the output is in response to at least one of a human operator request and an update to the database.

10. A system comprising the system recited in claim 1 and the server.

11. A computer readable media having stored thereon a plurality of instructions that, when executed by a processor, cause the processor to perform acts that comprise:

accessing entitlement information for a device from a server, said device characterized as at least one of a printing device and a scanning device;

updating a database with the accessed entitlement information; and

outputting entitlement information from the database to an output medium.

12. The computer readable media recited in claim 11, wherein the acts further comprise receiving a device identification, and wherein the accessing includes transmitting to the server an identification based on the device identification.

13. The computer readable media recited in claim 11, wherein the outputting includes outputting entitlement information to the device.

14. The computer readable media recited in claim 11, wherein the accessing is automatic based on human operator determined times.

15. The computer readable media recited in claim 11, wherein the entitlement information includes at least one of maintenance terms, warranty terms, maintenance contract expiration date, maintenance contract expiration date, available maintenance contracts, maintenance contact information, and warranty contact information.

16. The computer readable media recited in claim 11, wherein the outputting is in response to at least one of a human operator request and an update to the database.

17. The computer readable media recited in claim 11, wherein the output medium includes at least one of a panel enunciator of the device, a computer device display;

and a printed sheet.

18. The computer readable media recited in claim 11 wherein the acts further comprise outputting to an output medium, a notice of an entitlement expiration based on the content of the database.

19. The computer readable media recited in claim 11, wherein the acts further comprise sending to the printing device data representing an image to be printed by the printing device.

20. A device characterized as at least one of a printing device and a scanning device, the device comprising:

a processor;

a memory; and

a routine stored in the memory that when executed by the processor, causes the processor to receive entitlement information of the device from an external computer, and to output the entitlement information in a form for user review.

21. The device recited in claim 20 further comprising:

a panel to display information to a user; and

the routine causes the processor further to output the device entitlement information to the panel.

22. The device recited in claim 20 embodied as a printing device, further comprising a printing unit for printing data;

and the routine causes the processor to output the entitlement information to the printing unit.

23. The device recited in claim 20 wherein the external computer is a host computer for the device;

and further comprising a port to couple the device to the host computer, wherein the port is to transmit both data representing a page to be printed by the printing device if the device is embodied as a printing device, or data representing a scan if the device is embodied as a scanning device; and

to transmit the entitlement information.

24. The device recited in claim 20 further comprising a database to store current information of the entitlement information, and the routine causes the processor further to update the database with the received entitlement information.

25. The device recited in claim 24 wherein the database includes an identification of the device, and the routine causes the processor further to transmit the identification to the external computer.

26. The device recited in claim 25 further comprising a port to couple the device to the external computer, wherein the port is further to transmit the identification to the external computer.

27. The device recited in claim 20 wherein the entitlement information includes at least one of maintenance terms, warranty terms, maintenance contract expiration date, maintenance contract expiration date, available maintenance contracts, maintenance contact information, and warranty contact information.

28. The device recited in claim 20 wherein the external computer is a host computer for the device.

29. A system comprising the device recited in claim 28, the host computer, and a server to download the entitlement information to the host computer.

30. A server comprising:

a computer having at least one processor and memory;

the memory having stored thereon a routine and a database;

the database to store entitlement information associated with devices, said devices embodied as at least one of a printing devices and a scanning devices;

the routine when executed by the processor causes the server to;

receive a request for entitlement information associated with a device, the device characterized as at least one of printing device and a scanning device, the request being received from a requesting computer;

retrieve from the database any entitlement information associated with the device; and

download the entitlement information associated with the device to the requesting computer.

31. The server recited in claim 30 wherein the entitlement information contains new information since a previous download of the entitlement information.

32. The server recited in claim 30 wherein each entitlement information associated with a device in the database is associated with a first version identification, the request includes a second version identification, and the routine further causes the server to download only if the first version identification differs from the second version identification.

33. The server recited in claim 30 wherein the routine further causes the server to:

receive a request to update entitlement information in the database; and

update the database in accordance with the request.

34. The server recited in claim 30 wherein the entitlement data includes at least one of maintenance terms, warranty terms, maintenance contract expiration date, maintenance contract expiration date, available maintenance contracts, maintenance contact information, and warranty contact information.

35. A method comprising:

downloading entitlement information pertaining to a particular device, characterized as a particular printing device and/or a particular scanning device, from a remote server to a workstation; and

presenting the downloaded entitlement information to a user.

36. The method recited in claim 35 wherein the presenting includes sending the entitlement information to at least one of a computing device display, a panel of the device, and if the device is embodied as a printing device, to the printing device printing sheet.

37. The method recited in claim 35 wherein the workstation is embodied as a host computer to be coupled to the device.

38. The method recited in claim 35 further comprising at least one of automatically and manually requesting the downloading, wherein the downloading is in response to the requesting.

39. The method recited in claim 38 wherein the automatically requesting is at times specified by a human operator.

40. The method recited in claim 35 further comprising the workstation storing the entitlement information downloaded from the server on a workstation database.

41. The method recited in claim 35 further comprising downloading, from the workstation, entitlement information to the device.

42. The method recited in claim 35 wherein the entitlement information comprises at least one of device maintenance terms, device warranty terms, device maintenance contract expiration date, device maintenance contract expiration date, device available maintenance contracts, device maintenance contact information, and device warranty contact information.

43. The method recited in claim 35 further comprising generating a notification of updated device entitlement information.

44. The method recited in claim 35 further comprising generating a notification of entitlement expiration for the device.

45. A method executed at a printing device comprising:

receiving updated entitlement information; and

presenting the updated entitlement information to a human operator.

46. A method as recited in claim 45 wherein the presenting comprises displaying the updated entitlement information.

47. A method as recited in claim 45 wherein if the device is embodied as a printing device, the presenting comprises printing the updated entitlement information.

48. A method as recited in claim 45 wherein the entitlement information is received from a server that stores entitlement information for multiple devices.

49. A method as recited in claim 45 wherein the entitlement information comprises at least one of device maintenance terms, device warranty terms, device maintenance contract expiration date, device maintenance contract expiration date, device available maintenance contracts, device maintenance contact information, and device warranty contact information.

50. A method as recited in claim 45 wherein the entitlement information comprises a notification of entitlement expiration for the device.

51. A method comprising:

receiving, at a server a request from a device system, the device characterized as at least one of a printing device and a scanning device, for updated entitlement information for the device; and

in response to the request, downloading the updated entitlement information from the server to the device system.

52. The method recited in claim 51 further comprising:

receiving additional entitlement information associated with the device; and

writing the additional entitlement information into a server database.

53. The method recited in claim 52 wherein the writing is dependent upon the inputting being made by an entity that is authorized to input the entitlement information to the server.

54. The method recited in claim 52 further comprising associating a version identifier with the additional entitlement information in the server database.

55. The method recited in claim 51 further comprising;

storing entitlement information for multiple devices; and

associating the entitlement information for that device according to a device identification.

56. The method recited in claim 55 further comprising downloading the updated entitlement information for the device according to the device identification associated with the device.

57. The method recited in claim 55 further comprising associating a version identifier with the entitlement information for the device.

58. The method recited in claim 51 wherein the downloading is conditioned upon whether the entitlement information for the device has been updated since a previous downloading of the entitlement information.