Systems and methods for facilitating information retrieval in a telecommunications environment
First Claim
Patent Images
1. A method of providing documentation from a source of telecommunications documentation, comprising:
- receiving a list of telecommunications work items;
creating a report based on the list of work items, wherein the report includes a link to a source of telecommunications documentation associated with a work item on the list;
providing the report to a user; and
retrieving the documentation from the source of telecommunications documentation when the user selects the link.
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Abstract
A method of providing documentation from a source of telecommunications documentation. The method includes receiving a list of telecommunications work items and creating a report based on the list of work items, wherein the report includes a link to a source of telecommunications documentation associated with a work item on the list. The method also includes providing the report to a user and retrieving the documentation from the source of telecommunications documentation when the user selects the link.
13 Citations
20 Claims
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1. A method of providing documentation from a source of telecommunications documentation, comprising:
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receiving a list of telecommunications work items;
creating a report based on the list of work items, wherein the report includes a link to a source of telecommunications documentation associated with a work item on the list;
providing the report to a user; and
retrieving the documentation from the source of telecommunications documentation when the user selects the link. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for providing documentation from a source of telecommunications documentation, comprising:
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a relay computer for receiving a list of work items, each work item associated with a task to be performed by a telecommunications worker, and for creating a report having a link associated with a work item from the list of work items;
a source of telecommunications documentation in communication with the relay computer; and
a user terminal in communication with the source of telecommunications documentation for enabling a user to select the link in order to retrieve documentation from the source of telecommunications documentation. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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18. A computer readable medium having stored thereon instructions which, when executed by a processor, cause the processor to:
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receive a list of telecommunications work items;
create a report based on the list of work items, wherein the report includes a link to a source of telecommunications documentation associated with a work item on the list;
provide the report to a user; and
retrieve the documentation from the source of telecommunications documentation when the user selects the link. - View Dependent Claims (19, 20)
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Specification