Multi-modal communications method
First Claim
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1. A method of collecting information, comprising:
- sending an interactive text markup programming language script, using a session initiation protocol (SIP) message, to a communications device, the interactive script including at least a first query and a second query that depends on a response to the first query; and
receiving the response from the communications device, the response being based upon input from a user of the communications device.
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Abstract
A method of collecting information is provided. The method includes sending an interactive text markup programming language script, using a session initiation protocol (SIP) message, to a communications device. The interactive script includes a first query and a second query that depends on a response to the first query. The method also includes receiving the response from the communications device. The response is based upon input from a user of the communications device.
66 Citations
20 Claims
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1. A method of collecting information, comprising:
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sending an interactive text markup programming language script, using a session initiation protocol (SIP) message, to a communications device, the interactive script including at least a first query and a second query that depends on a response to the first query; and
receiving the response from the communications device, the response being based upon input from a user of the communications device. - View Dependent Claims (2, 3, 4, 5)
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6. A method of determining a final call destination for a user using a communications device, the method comprising:
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sending an interactive text markup programming language script, using a session initiation protocol (SIP) message, from a call queue to the communications device, the interactive script including at least a first query and a second query that depends on a response to the first query, the queries being presented to the user via a user interface associated with the communications device; and
receiving the response from the communications device and determining a call destination based on the received response, the received response being based upon input from the user of the communications device. - View Dependent Claims (7, 8, 9, 10)
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11. A method of interactively pre-screening caller information of a user using a communications device, the method comprising:
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sending an interactive text markup programming language script, using a session initiation protocol (SIP) message, from an information service to the communications device, the interactive script including at least a first query and a second query that depends on a response to the first query, the response being based upon input from the user; and
receiving the response from the communications device at the information service. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A computer readable medium for storing a computer program that controls collection of information from a user of a communications device, the computer readable medium comprising:
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a session initiation protocol (SIP) segment that creates a session initiation protocol message, comprising an interactive text markup programming language script, that is sent to the communications device, the interactive script including at least a first query and a second query that depends on a response to the first query, the response being based upon input from the user; and
a data processing segment that receives a response from the communications device and that analyzes the received response. - View Dependent Claims (18)
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19. A data reception system that receives collected data from a user using a communications device, comprising:
a call queue that receives a call from an automated call distributor and sends, using a session initiation protocol (SIP) message, an interactive text markup programming language script to the communications device, the interactive script including at least a first query and a second query that depends on a response to the first query, the response being based upon input from the user, and the received response being received from the communications device and processed at the call queue. - View Dependent Claims (20)
Specification