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Method and apparatus for software and hardware event monitoring and repair

  • US 20040148385A1
  • Filed: 01/23/2003
  • Published: 07/29/2004
  • Est. Priority Date: 01/23/2003
  • Status: Active Grant
First Claim
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1. An integrated hardware and software monitoring system for a remote computer, comprising:

  • an event monitoring module loaded on the remote computer, wherein the event monitoring module includes;

    a hardware event detector that detects at least one hardware event that has occurred on the remote computer, and a software service detector that detects status of software running on the remote computer to determine if any of the software has failed or is not operating properly, and to output a software event as a result thereof;

    a transmission system for performing a data transmission to notify a support specialist over a network connection of a hardware event or software event detected by the event monitoring module; and

    a graphical user interface unit that provides a graphical user interface for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected.

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