Method and system for prioritizing user feedback

• US 20040153358A1
• Filed: 01/31/2003
• Published: 08/05/2004
• Est. Priority Date: 01/31/2003
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Lienhart, Deborah A.
• Application Number:
  US10/356,408
• Publication Number:
  US 20040153358A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

A method and system for prioritizing user feedback is disclosed. In one method embodiment, a first feedback is received from a user. This embodiment of the present invention then assigns a value of the first feedback. In addition, the present embodiment assigns a rating to the user based on the value of the first feedback. In so doing, when a second feedback is received from the user, the present embodiment can apply the rating of the user to the second feedback received from the user.

Claims

1. A method for prioritizing user feedback comprising:

receiving a first feedback from a user;

assigning a value to the first feedback;

assigning a rating to the user based on the value of the first feedback;

receiving a second feedback from the user; and

applying the rating of the user to the second feedback received from the user.

2. The method as recited in claim 1 further comprising:

organizing a database of feedback based on the user rating, wherein feedback having a higher user rating is assessed before feedback having a lower user rating.

3. The method as recited in claim 1 further comprising:

updating the user rating based on the value of the second feedback.

4. The method as recited in claim 1 wherein the first and second feedback from the user are electronic feedback, vocal feedback, or written feedback.

5. The method as recited in claim 1 wherein the value of the first feedback from the user is based on a value of features addressed by the feedback.

6. The method as recited in claim 1 wherein the value of the first feedback from the user is based on a value of defects addressed by the feedback.

7. The method as recited in claim 1 wherein the value of the first feedback from the user is based on the importance of the user to the company.

8. The method as recited in claim 7 wherein the importance of the user to the company is based on revenue generated from the user or a cooperative agreement with the user.

9. A system for organizing user feedback comprising:

a first device to receive a feedback from a user; and

a second device to assign a user rating based on a value of the feedback;

wherein the second device provides the user rating to the first device such that the first device is able to apply the user rating to any further feedback received from the user.

10. The system of claim 9 wherein the first device maintains a database of the feedback and prioritizes the feedback based on the user rating.

11. The system of claim 10 wherein feedback having a higher user rating is assessed before feedback having a lower user rating.

12. The system of claim 9 wherein the feedback from the user is electronic feedback, vocal feedback, or written feedback.

13. The system of claim 9 wherein the feedback from the user is selected from the group consisting of:

a product idea, a customer referral, competitive information, and a product defect.

14. The system of claim 13 wherein the product defect feedback is a web site defect.

15. The system of claim 9 wherein the value of the feedback is based on the value of features and defects addressed by the feedback from the user.

16. The system of claim 9 wherein the value of the feedback is based on revenue generated from the user or a cooperative agreement with the user.

17. A computer system comprising:

a bus;

a memory unit coupled to said bus; and

a processor coupled to said bus, said processor for executing a method for organizing user feedback comprising;

a) receiving feedback from a user;

b) assigning a value to the feedback;

c) assigning a user rating based on the value of the feedback from the user; and

d) processing further feedback from the user based on the user rating.

18. The computer system of claim 17 wherein said a) of said method further comprises:

cataloging the feedback from the user in a hierarchical database.

19. The computer system of claim 18 further comprising:

e) re-organizing a hierarchical database of feedback based on the user rating applied to the feedback, wherein feedback having a higher user rating is assessed before feedback having a lower user rating.

20. The computer system of claim 17 wherein the feedback from the user is electronic feedback, vocal feedback, or written feedback.

21. The computer system of claim 17 wherein the value of the feedback from the user is based on the value of features and defects addressed by the feedback.

22. The computer system of claim 17 wherein the value of the feedback from the user is based on revenue generated from the user or a cooperative agreement with the user.

23. The computer system of claim 17 wherein the user rating for one type of feedback is applied to other types of feedback received from the user.