ERROR REPORTING AND CORRECTING METHOD FOR PERIPHERAL

• US 20040153690A1
• Filed: 01/08/2003
• Published: 08/05/2004
• Est. Priority Date: 01/08/2003
• Status: Active Grant

• Current Assignee: Intellectual Ventures I LLC (Intellectual Ventures LLC)
• Original Assignee: Transpacific IP Group Limited
• Inventors: HUANG, WEN-YUNG
• Granted Patent: US 7,418,618 B2
• Time in Patent Office: Days
• US Class Current: 714/2
• CPC Class Codes: G06F 11/0733 in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
• CPC Class Codes: G06F 11/0745 in an input/output transactions management context input/output processing in general G06F13/00
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/0784 Routing of error reports, e.g. with a specific transmission path or data flow
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 8/60 Software deployment
• CPC Class Codes: H04N 1/00973 from a remote device, e.g. receiving via the internet instructions input to a computer terminal
• CPC Class Codes: H04N 1/32609 Fault detection or counter-measures, e.g. original mis-positioned, shortage of paper
• CPC Class Codes: H04N 1/32625 Fault detection
• CPC Class Codes: H04N 1/32662 remotely, e.g. to the transmitter from the receiver
• CPC Class Codes: H04N 1/32667 Restarting a communication or performing a recovery operation
• CPC Class Codes: H04N 2201/0081 Image reader H04N2201/0091 - H04N2201/0094 take precedence
• CPC Class Codes: H04N 2201/0082 Image hardcopy reproducer H04N2201/0091 - H04N2201/0094 take precedence

Abstract

An error reporting and correcting method applied to a peripheral. The peripheral can be connected to the user terminal via the network. In the error reporting and correcting method, an error record file is generated immediately after an error operation occurs to the peripheral. The error record file is uploaded via the network by the user host, and a correction program corresponding to the error file is downloaded to the user host via the network. After being downloaded, the correction program for automatically performing error correction is automatically installed in the user host.

Claims

1. An error reporting and correcting method for a peripheral connected to a user host linkable to a network, the method comprising:

generating an error record file when an error operation occurs to the peripheral;

uploading the error record file to via the network;

downloading a correcting program for the error record file to the user host via the network; and

automatically installing the correcting program in the user host.

2. The method according to claim 1, wherein the error operation comprises a software error caused by a driver program of the peripheral.

3. The method according to claim 2, wherein the error record file includes an error code of the driver program.

4. The method according to claim 3, wherein the correcting program includes a functional code corresponding to the error code of the driver program.

5. The method according to claim 1, wherein the error operation comprises a software error caused by an application program of the peripheral.

6. The method according to claim 5, wherein the error record file includes an error code of the driver program.

7. The method according to claim 6, wherein the correcting program includes a functional code corresponding to the error code of the driver program.

8. The method according to claim 1, further comprising a plurality of inquiry steps, including the inquiry whether the error record file is to be uploaded, the inquiry whether the correcting program is to be downloaded, and the inquiry whether the correcting program is to be installed.

9. The method according to claim 1, further comprising a step of detecting whether the error record file is generated or not.

10. An error reporting and correcting method for an peripheral, comprising:

generating an error code;

when an error operation occurs to the peripheral enabled by hardware, the method further comprising;

obtaining a correcting message of the error code from a message table; and

displaying the correcting message; and

when the error operation occurs to the peripheral enabled by software, the method further comprising;

generating an error record file according to the error code;

uploading the error record file;

downloading a correcting program for the error record file; and

installing the correcting program for correcting the error operation.

11. The method according to claim 10, wherein the message table comprises a plurality of error code columns and a plurality of correcting message columns corresponding to the error code columns.

12. The method according to claim 10, wherein the correcting messages include a plurality of hardware error reasons and a plurality of hardware correcting steps.

13. The method according to claim 10, wherein the error operation enabled by the software includes an operation error caused by a driver program.

14. The method according to claim 13, wherein the error record file includes the error code of the driver program.

15. The method according to claim 14, wherein the correcting program includes a function code generated according to the error code generated from the driver program.

16. The method according to claim 10, wherein the error operation enabled by the software includes an error operation error caused by an application program.

17. The method according to claim 16, wherein the error record file includes the error code of the application program.

18. The method according to claim 17, wherein the correcting program includes a function code generated according to the error code generated from the application program.

19. The method according to claim 10, wherein the message record file is uploaded via email, network communication, telephone and facsimile.

20. The method according to claim 10, further comprising a plurality of inquiry steps, including the inquiry whether the error record file is to be uploaded, the inquiry whether the correcting program is to be downloaded, and the inquiry whether the correcting program is to be installed.

21. The method according to claim 10, further comprising:

detecting whether the error code is generated;

comparing the message table using the error code as an index; and

when the error code does not exist in the message code, it indicates that the error operation is caused by an application program.