Digital assistant for use in a commercial environment
First Claim
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1. A portable electronic device or an in-store kiosk for use in communicating product data in a commercial environment, the portable electronic device or in-store kiosk comprising:
- an electronics module including a communication interface for acquiring product data from a remote product database;
a display device connected to the electronics module; and
software, stored on computer-readable medium accessible by the portable electronic device, that generates a related, alternative or complementary suggestion for a product in response to a specific inquiry about the product, and that displays the suggestion on the display device.
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Abstract
A method and apparatus for generating, in a commercial environment, alternative or complementary suggestions in response to a specific inquiry about a product, for displaying the suggestions on a display device at the point of purchase, and for providing real time electronic communication with a product expert.
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Citations
38 Claims
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1. A portable electronic device or an in-store kiosk for use in communicating product data in a commercial environment, the portable electronic device or in-store kiosk comprising:
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an electronics module including a communication interface for acquiring product data from a remote product database;
a display device connected to the electronics module; and
software, stored on computer-readable medium accessible by the portable electronic device, that generates a related, alternative or complementary suggestion for a product in response to a specific inquiry about the product, and that displays the suggestion on the display device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A portable electronic device or an in-store kiosk for use in communicating product data in a commercial environment, the portable electronic device or in-store kiosk comprising:
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an electronics module including a communication interface for acquiring product data from a remote product database;
a display device connected to the electronics module; and
means for generating a related, alternative or complementary suggestion for a product in response to a specific inquiry about the product, and for displaying the suggestion on the display device. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A method of offering alternative or complementary product suggestions in response to an inquiry about the product, the method comprising the acts of:
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providing a portable electronic device or in-store kiosk including an electronics module having a communication interface for acquiring product data from a remote product database, and having a display device connected to the electronics module;
prompting the portable electronic device or in-store kiosk to communicate with the remote product database to gather information about a specific product; and
generating in response to the prompt information on related, alternative, or complementary products and displaying the information on the display device. - View Dependent Claims (18, 19, 20, 21, 22)
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23. An electronic device for use in communicating product data in a commercial environment, the electronic device comprising:
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an electronics module including a communication interface for acquiring product data from a remote product database;
a display device connected to the electronics module; and
software, stored on computer readable medium accessible by the portable electronic device, for effecting audio/visual communication between a user of the device and an expert having information about the product. - View Dependent Claims (24, 25, 26, 27, 28, 29)
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30. An electronic device for use in communicating product data in a commercial environment, the electronic device comprising:
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an electronics module including a communication interface for acquiring product data from a remote product database;
a display device connected to the electronics module; and
means for effecting audio/visual communication between a user of the device and an expert having information about the product. - View Dependent Claims (31, 32, 33, 34, 35, 36)
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37. A method of providing product information from a remote product expert to a customer in a commercial environment, the method comprising the acts of:
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providing an electronic device including an electronics module having a communication interface for acquiring real time video and audio data representing the image and voice of the product expert, having a display device connected to the electronics module for generating images based on the video data, and having a speaker for generating sounds based on the audio data;
prompting the electronic device to communicate with the remote product expert; and
transmitting the video and audio data to the electronic device; and
generating the image and voice sounds of the remote product expert on the display device and the speaker, respectively. - View Dependent Claims (38)
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Specification