System and method for targeted parts and warranty provisioning

• US 20040156489A1
• Filed: 02/07/2003
• Published: 08/12/2004
• Est. Priority Date: 02/07/2003
• Status: Abandoned Application

• Current Assignee: SBC Properties, L.P. (AT&T, Inc.)
• Original Assignee: SBC Properties, L.P. (AT&T, Inc.)
• Inventors: Suryanarayana, Lalitha, Vishik, Claire S.
• Application Number:
  US10/360,529
• Publication Number:
  US 20040156489A1
• Time in Patent Office: Days
• US Class Current: 379/102.03
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 2203/1058 Shopping and product ordering
• CPC Class Codes: H04M 3/5322 for recording text messages

Abstract

A portable communication device has an integrated metering component to monitor a rechargeable battery in the portable communication device, and to determine a battery replacement condition based thereon. The portable communication device has a second component responsive to the metering component to generate a message to order a replacement battery based on the battery replacement condition. The message is communicated using a wireless transmitter of the portable communication device.

Claims

15. A method comprising:

selling at least one of a portable communication device and an accompanying wireless service for the portable communication device to a customer, the portable communication device having an integrated metering component to monitor a rechargeable battery in the portable communication device and to determine a battery replacement condition based thereon, the portable communication device having a second component responsive to the metering component to generate a message to order a replacement battery based on the battery replacement condition, the message having a format that is processable by an ordering system, and to communicate the message using a wireless transmitter of the portable communication device;

registering the customer for a replenishment service covering a rechargeable battery of the portable communication device;

receiving the message to order a replacement battery; and

providing the replacement battery to the customer based on the message.

16. The method of claim 15 wherein the replenishment service for the customer includes replenishment activities for at least one device other than the portable communication device.

17. The method of claim 15 wherein the message is received by a battery vendor.

18. The method of claim 15 wherein the message is received by a mobile telephone vendor.

19. The method of claim 15 wherein the message is received by an intermediary node that facilitates replenishment activities for multiple devices and accounts.

20. The method of claim 15 wherein the message is received from the portable communication device.

21. The method of claim 15 wherein the message is received from a network computer in communication with the portable communication device.

22. The method of claim 15 wherein the integrated metering component is to count a number of recharge cycles of the rechargeable battery in the portable communication device, and to determine the battery replacement condition based on the number of recharge cycles.

23. The method of claim 22 wherein the battery replacement condition is triggered if the number of recharge cycles is greater than or equal to a specific threshold.

24. The method of claim 23 wherein the specific threshold is specified by a manufacturer of the rechargeable battery.

25. The method of claim 23 wherein the specific threshold is specified by a manufacturer of the portable communication device.

26. The method of claim 15 wherein the integrated metering component is to measure an effectiveness of the rechargeable battery to retain its charge, and to determine the battery replacement condition based on the effectiveness.

27. The method of claim 15 wherein the message comprises a wireless telephony message.

28. The method of claim 15 wherein the message comprises a wireless data message.

29. The method of claim 15 wherein the portable communication device comprises a wireless telephone.

30. A method of replenishing parts for a plurality of devices including a first device and a second device, the method comprising:

providing a first metering module to monitor usage of a first part contributing to operation of the first device, to detect a replenishment condition for the first part based on the usage and at least one specific criterion set by a first manufacturer, and to generate a first trigger signal to indicate the replenishment condition;

providing a second metering module to monitor usage of a second part contributing to operation of the second device, to detect a replenishment condition for the second part based on the usage and at least one specific criterion set by a second manufacturer, and to generate a second trigger signal to indicate the replenishment condition;

establishing an account covering replenishment activities of the first part and the second part for a particular customer; and

providing a service adapter responsive to the first metering module and the second metering module via a local area network, the service adapter responsive to the first trigger signal to direct formatting and delivery of data to a first ordering system for a first vendor to replenish the first part for the particular customer, the service adapter responsive to the second trigger signal to direct formatting and delivery of data to a second ordering system for a second vendor to replenish the second part for the particular customer.

1. An apparatus comprising:

a portable communication device having an integrated metering component to monitor a rechargeable battery in the portable communication device and to determine a battery replacement condition based thereon, the portable communication device having a second component responsive to the metering module to generate a message to order a replacement battery based on the battery replacement condition, and to communicate the message using a wireless transmitter of the portable communication device.

2. The apparatus of claim 1 wherein the message is communicated to a battery vendor.

3. The apparatus of claim 1 wherein the message is communicated to a mobile telephone vendor.

4. The apparatus of claim 1 wherein the message is communicated to an intermediary node that facilitates replenishment activities for multiple devices and accounts.

5. The apparatus of claim 1 wherein the message is communicated to a networked computer.

6. The apparatus of claim 1 wherein the integrated metering component is to count a number of recharge cycles of the rechargeable battery in the portable communication device, and to determine the battery replacement condition based on the number of recharge cycles.

7. The apparatus of claim 6 wherein the battery replacement condition is triggered if the number of recharge cycles is greater than or equal to a specific threshold.

8. The apparatus of claim 7 wherein the specific threshold is specified by a manufacturer of the rechargeable battery.

9. The apparatus of claim 7 wherein the specific threshold is specified by a manufacturer of the portable communication device.

10. The apparatus of claim 1 wherein the integrated metering component is to measure an effectiveness of the rechargeable battery to retain its charge, and to determine the battery replacement condition based on the effectiveness.

11. The apparatus of claim 1 wherein the message comprises a wireless telephony message.

12. The apparatus of claim 1 wherein the message comprises a wireless data message.

13. The apparatus of claim 12 wherein the wireless data message comprises a short messaging service (SMS) message.

14. The apparatus of claim 1 wherein the portable communication device comprises a wireless telephone.

31. The method of claim 30 wherein the first metering module is integrated with the first device.

32. The method of claim 31 wherein the second metering module is integrated with the second device.

33. The method of claim 30 wherein the first metering module is integrated with the first part.

34. The method of claim 33 wherein the second metering module is integrated with the second part.

35. The method of claim 33 wherein the second metering module is integrated with the second device.

36. The method of claim 30 wherein said providing the service adapter comprises providing computer software to install on a computer system, and wherein the first device and the second device are non-peripherals of the computer system.

37. The method of claim 30 wherein the replenishment condition for the first part is further based on at least one criterion set by the particular customer.

38. The method of claim 30 further comprising compensating an intermediary that manages the account covering replenishment activities for the particular customer.

41. The system of claim 40 wherein the second metering module is integrated with the second device.

39. A system for replenishing parts for a plurality of devices including a first device and a second device, the system comprising:

a first metering module to monitor usage of a first part contributing to operation of the first device, the first metering module to detect a replenishment condition for the first part based on the usage and at least one specific criterion set by a first manufacturer, the first metering module to generate a first trigger signal to indicate the replenishment condition;

a second metering module to monitor usage of a second part contributing to operation of the second device, the second metering module to detect a replenishment condition for the second part based on the usage and at least one specific criterion set by a second manufacturer, the second metering module to generate a second trigger signal to indicate the replenishment condition;

an account management system that manages an account covering replenishment activities of the first part and the second part for a particular customer;

a local area network; and

a service adapter responsive to the first metering module and the second metering module via the local area network, the service adapter responsive to the first trigger signal to direct formatting and delivery of data to a first ordering system for a first vendor to replenish the first part for the particular customer, the service adapter responsive to the second trigger signal to direct formatting and delivery of data to a second ordering system for a second vendor to replenish the second part for the particular customer.

40. The system of claim 39 wherein the first metering module is integrated with the first device.

42. The system of claim 39 wherein the first metering module is integrated with the first part.

43. The system of claim 42 wherein the second metering module is integrated with the second part.

44. The system of claim 42 wherein the second metering module is integrated with the second device.

45. The system of claim 39 wherein the server adapter resides on a computer system, and wherein the first device and the second device are non-peripherals of the computer system.

41-1. The system of claim 34 wherein the replenishment condition for the first part is further based on at least one criterion set by the particular customer.