System and method for efficient call management for directory assistance services
First Claim
1. A communication assistance system comprising:
- a first database having a plurality of listings therein, each of said listings having at least one contact name and a corresponding contact number;
a switching device for receiving calls from a plurality of users desiring to access said listings;
an operator terminal configured to receive said communication from said switching device and retrieve a listing from said first database;
a first route for handling telephone communications between said operator terminal and said user; and
a second route having an out-of band processor configured to receive information corresponding to call completion information and to provide call completion data to said switching device for completing said call between said user and said requested listing.
5 Assignments
0 Petitions
Accused Products
Abstract
A communication assistance system is provided having a first database with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching device receives calls from a plurality of users desiring to access the listings and an operator terminal receives the communication from the switching device and retrieves a listing from the first database. A first route is provided for handling telephone communications between the operator terminal and the user and a second route is provided with an out-of band processor for receiving information corresponding to call completion information and to provide call completion data to the switching device for completing the call between the user and the requested listing.
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Citations
29 Claims
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1. A communication assistance system comprising:
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a first database having a plurality of listings therein, each of said listings having at least one contact name and a corresponding contact number;
a switching device for receiving calls from a plurality of users desiring to access said listings;
an operator terminal configured to receive said communication from said switching device and retrieve a listing from said first database;
a first route for handling telephone communications between said operator terminal and said user; and
a second route having an out-of band processor configured to receive information corresponding to call completion information and to provide call completion data to said switching device for completing said call between said user and said requested listing. - View Dependent Claims (2, 3, 4)
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5. A communication assistance system comprising:
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a first database having a plurality of listings therein, each of said listings having at least one contact name and a corresponding contact number;
a switching device for receiving calls from a plurality of users desiring to access said listings; and
an operator terminal having a search screen, wherein said search screen maintains a plurality of search windows, each of which configured to enter a search term to search for listings contained in said first database, said operator terminal further configured to receive said communication from said switching device and retrieve a listing from said first database using said search screen. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A communication assistance system comprising:
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a first database having a plurality of listings therein, each of said listings having at least one contact name and a corresponding contact number;
a switching device for receiving calls from a plurality of users desiring to access said listings; and
an operator terminal displaying a first search screen among a plurality of search screens, wherein said search screen is selected among said plurality of search screen based on a predefined criteria, said operator terminal configured to receive said communication from said switching device and retrieve a listing from said first database using said selected search screen. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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Specification