System and method for aggregate portfolio client support

• US 20040162773A1
• Filed: 09/26/2001
• Published: 08/19/2004
• Est. Priority Date: 11/02/2000
• Status: Active Grant

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Weldon, Donald J. Jr., Sheehan, Mark R., Del Rey, Bernard M.
• Granted Patent: US 7,103,556 B2
• Time in Patent Office: Days
• US Class Current: 705/36
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis

Abstract

A system for facilitating client and advisor communications which may include a port to an aggregate database of a client'"'"'s holdings and profile. When servicing or analyzing a client'"'"'s financial needs, a financial advisor at a call center or other facility may be presented with a screen displaying some or all of the client'"'"'s accounts, profile or analysis tools, collected via Internet or other sources. Other parties, including the client, may be offered access to the same, similar or related data and the financial advisor'"'"'s analysis via a Web browser or other interface.

Claims

1. A method for managing client financial needs, comprising the steps of:

accessing client data wherein the client data comprises at least one of client account portfolio and client profile;

retrieving aggregated data from an aggregate database containing information related to the client data;

analyzing the aggregated data; and

communicating a message to the client, based on the analyzing.

2. The method of claim 1 wherein the client account portfolio is accessed in response to a client initiated financial query relating to the associated account portfolio.

3. The method of claim 1 wherein the associated account portfolio comprises at least one account identified by the client.

4. The method of claim 3 wherein the at least one account comprises one or more of cash accounts, demand deposit accounts, checking accounts, savings accounts, credit card accounts, loan accounts, investment accounts, trust accounts, brokerage accounts, securities accounts, real estate accounts, certificate of deposit accounts, risk management accounts, insurance accounts, derivatives and mortgage accounts.

5. The method of claim 1 wherein the step of communicating the retrieved information to the client further comprises a step of displaying the retrieved information based on display specifications which comprise at least one of client defined display specifications and default display specifications.

6. The method of claim 1 wherein the step of communicating the retrieved information to the client further comprises a step of enriching the information presented to the client which comprises graphically displaying one or more of performance data, accuracy data, pricing data, benchmark data and historical data.

7. The method of claim 1 wherein the step of communicating the retrieved information to the client further comprises a step of utilizing one or more of message boards, conference capabilities, notification inboxes, alerts, announcements, real time chats, electronic messages and document sharing facility for communicating with the client.

8. The method of claim 1 wherein client profile comprises client data retrieved from client registration with one or more external channels.

16. The system of claim 1 further comprising an enrichment module for enriching the information presented to the client which comprises graphically displaying one or more of performance data, accuracy data, pricing data, benchmark data and historical data.

17. The system of claim 1 further comprising a correspondence module for enabling communication through one or more of message boards, conference capabilities, notification inboxes, alerts, announcements, real time chats, electronic messages and document sharing facility for communicating with the client.

18. The system of claim 1 wherein client profile comprises client data retrieved from client registration with one or more external channels.

9. A method of enabling aggregation of account information, comprising the steps of:

identifying more than one account for aggregation of account data;

providing personal access identification information associated with each identified account;

enabling an aggregator to aggregate account data associated with the identified accounts where account data is accessed through the use of personal access identification information for each identified account; and

viewing aggregated data in response to a client contact wherein aggregated data displayed to the client is based on display specifications which comprise at least one of user defined display specifications and default display specifications.

10. The method of claim 9 wherein the client contact comprises a financial query relating to the aggregated data.

20. The system of claim 9 wherein the client contact comprises a financial query relating to the aggregated data.

11. A system for managing client financial needs, comprising:

an access module for accessing client data wherein the client data comprises at least one of client account portfolio and client profile;

a retrieving module for retrieving aggregated data from an aggregate database containing information related to the client data;

an analysis module for analyzing the aggregated data; and

a communication module for communicating a message to the client based on the analyzing.

12. The system of claim 11 wherein the client account portfolio is accessed in response to a client initiated financial query relating to the associated account portfolio.

13. The system of claim 11 wherein the associated account portfolio comprises at least one account identified by the client.

14. The system of claim 13 wherein the at least one account comprises one or more of cash accounts, demand deposit accounts, checking accounts, savings accounts, credit card accounts, loan accounts, investment accounts, trust accounts, brokerage accounts, securities accounts, real estate accounts, certificate of deposit accounts, risk management accounts, insurance accounts, derivatives and mortgage accounts.

15. The system of claim 11 further comprising a display module for displaying the retrieved information based on display specifications which comprise at least one of client defined display specifications and default display specifications.

19. A system of enabling aggregation of account information, comprising the steps of:

an identification module for identifying more than one account for aggregation of account data;

an access module for providing personal access identification information associated with each identified account;

an aggregator for aggregating account data associated with the identified accounts where account data is accessed through the use of personal access identification information for each identified account; and

an analysis module for advisor analysis;

a viewing module for viewing aggregated data in response to a client contact wherein aggregated data displayed to the client is based on display specifications which comprise at least one of user defined display specifications and default display specifications.