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Searching within a contact center portal

  • US 20040162812A1
  • Filed: 11/27/2002
  • Published: 08/19/2004
  • Est. Priority Date: 11/27/2002
  • Status: Active Grant
First Claim
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1. A method for searching within a contact center portal, comprising:

  • providing at least a first, second and third search functions;

    searching the content management system for results using the first search function;

    searching the content management system for results using the second search function if the results using the first search function did not include the information requested by a user; and

    searching the content management system for results using the third search function if the results using the second search function did not include the information requested by the user;

    wherein the first, second and third search functions are all present simultaneously on the same screen.

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