Method and system for verifying information handling system hardware component failure diagnosis
First Claim
1. A system for verifying an information handling system hardware component failure diagnosis, the system comprising:
- a diagnostics module integrated with the information handling system and operable to detect a hardware component failure, to generate a hardware diagnostics code and to communicate the hardware diagnostics code to a support center;
a communication module associated with support center and operable to receive the hardware diagnostics code; and
a diagnostics engine interfaced with the communication module and operable to verify failure of the hardware component with the hardware diagnostics code.
14 Assignments
0 Petitions
Accused Products
Abstract
Hardware component failure diagnosis of an information handling system is verified with a hardware diagnostics code generated by a diagnostics module integrated with an information handling system and sent from the information handling system to a diagnostics engine of a service center. The hardware diagnostics code includes a unique identifier for the information handling system and a hardware component failure code that identifies the type of hardware and type of failure. The diagnostics engine analyzes the hardware diagnostics code to confirm that diagnostics were run on the information handling system and, for authentic hardware failures, automatically initiates the sending of a replacement hardware component to the information handling system.
-
Citations
20 Claims
-
1. A system for verifying an information handling system hardware component failure diagnosis, the system comprising:
-
a diagnostics module integrated with the information handling system and operable to detect a hardware component failure, to generate a hardware diagnostics code and to communicate the hardware diagnostics code to a support center;
a communication module associated with support center and operable to receive the hardware diagnostics code; and
a diagnostics engine interfaced with the communication module and operable to verify failure of the hardware component with the hardware diagnostics code. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A method for verifying an information handling system hardware component failure diagnosis, the method comprising:
-
running diagnostics on an information handling system to determine a hardware component failure;
generating a hardware diagnostics code that uniquely identifies the information handling system hardware component failure;
sending the hardware diagnostics code to a support center;
automatically analyzing the hardware diagnostics code at the support center to verify the authenticity of the hardware component failure diagnosis; and
automatically initiating shipment of a replacement hardware component for the failed hardware component. - View Dependent Claims (11, 13, 14, 15, 16)
-
-
12. The method of claim further comprising:
-
tracking shipment of replacement hardware components; and
identifying repeat shipments of a replacement hardware component for an information handling system; and
forwarding a hardware diagnostics codes associated with a repeat shipment to a support representative.
-
-
17. A method for verifying compliance with information handling system service procedures, the method comprising:
-
receiving service calls at a service center, the service calls associated with information handling system failures;
generating requests for one or more hardware components to correct information handling system failures associated with one or more of the service calls;
requiring input of a hardware diagnostics code for each hardware component request, the hardware diagnostics codes generated by the running of diagnostics on information handling systems; and
verifying the authenticity of each hardware diagnostics code before authorizing shipment of the associated hardware component to the information handling system. - View Dependent Claims (18, 19, 20)
-
Specification