Checking of broadband network components
First Claim
1. A method for checking digital subscriber line (DSL) components, the method comprising the steps of:
- establishing a connection with a field technician over a public switched telephone network (PSTN);
providing options to the field technician over the PSTN, the options comprising;
verification of a DSL port;
conditioning of a DSL port; and
retrieving information on a DSL port;
receiving an input from the field technician in response to the provided options, the input being indicative of one of the provided options;
converting the input to a digital request; and
conveying the digital request to a field application tool using transmission control protocol/Internet protocol (TCP/IP).
2 Assignments
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Accused Products
Abstract
Systems and methods for checking broadband network components are provided in which an automated interactive system permits a field technician to check various conditions of a communication line or other broadband network components without the assistance of a support technician. While options to request assistance from a support technician are provided, the automated interactive system permits the field technician to perform various functions on a communication line without additional assistance, especially for routine tasks. The automated interactive system, therefore, removes efficiencies that may be associated with conventional approaches for checking broadband network components.
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Citations
18 Claims
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1. A method for checking digital subscriber line (DSL) components, the method comprising the steps of:
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establishing a connection with a field technician over a public switched telephone network (PSTN);
providing options to the field technician over the PSTN, the options comprising;
verification of a DSL port;
conditioning of a DSL port; and
retrieving information on a DSL port;
receiving an input from the field technician in response to the provided options, the input being indicative of one of the provided options;
converting the input to a digital request; and
conveying the digital request to a field application tool using transmission control protocol/Internet protocol (TCP/IP).
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2. A method for checking digital subscriber line (DSL) components, the method comprising the steps of:
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receiving a digital request from an Interactive Voice Response Application (IVR application), the digital request being received using transmission control protocol/Internet protocol (TCP/IP), the digital request being one selected from a group consisting of;
a request to verify a DSL port;
a request to condition a DSL port; and
a request to retrieve information on a DSL port;
translating the digital request into a common object request broker architecture (CORBA) compatible request; and
conveying the CORBA-compatible request to a network management system (NMS), the NMS being configured to affect DSL components.
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3. A system for checking digital subscriber line (DSL) components comprising:
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an Interactive Voice Response Application (IVR application) coupled to a public switched telephone network (PSTN), the IVR application being adapted to receive an input from a field technician over the PSTN, the IVR application further being configured generate a digital request corresponding to the received input;
a field application tool configured to receive the digital request, the field application tool further being configured to translate the digital request into a common object request broker architecture (CORBA) compatible request;
a network management system (NMS) that manages network elements, the NMS being configured to receive the CORBA-compatible request, the NMS further being configured to generate a command in response to the received request, the NMS further being configured to transmit the command over a communication line; and
a DSL component coupled to the communication line, the DSL component being configured to receive the command, the DSL component being configured to respond to the received command.
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4. A system for checking broadband network components comprising:
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an Interactive Voice Response Application (IVR application) operating under a first protocol, the IVR application being adapted to receive an input from a field technician, the IVR application further being configured to convey the input;
a field application tool configured to receive the conveyed input, the field application tool further being configured to translate the input into a request recognizable under a second protocol, the field application tool further being configured to convey the request;
a network management system (NMS) operating under the second protocol, the NMS being configured to receive the request, the NMS further being configured to generate a command in response to the received request, NMS further being configured to transmit the command over a communication line; and
a broadband network component coupled to the communication line, the broadband network component being adapted to receive the command, the broadband network component being adapted to respond to the received command.
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5. A method for checking broadband network components, the method comprising the steps of:
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receiving a request to affect a broadband network component, the request being received from a first system; and
automatically conveying the request to a second system, the second system being configured to affect the broadband network component. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method for checking broadband network components, the method comprising the steps of:
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receiving a request to affect a broadband network component, the request being received over a public switched telephone network (PSTN);
conveying the request to a network management system (NMS);
receiving a message from the NMS in response to conveying the request; and
transmitting the message over the PSTN.
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18. A method for checking broadband network components, the method comprising the steps of:
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receiving a request to affect a broadband network component, the request being received over a public switched telephone network (PSTN);
conveying the request to a network management system (NMS);
affecting the broadband network component;
receiving a message from the NMS in response to affecting the broadband network component; and
transmitting the message over the PSTN.
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Specification