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Systems, methods, and devices for an enhanced on-hold interface

  • US 20040165715A1
  • Filed: 02/20/2003
  • Published: 08/26/2004
  • Est. Priority Date: 02/20/2003
  • Status: Active Grant
First Claim
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1. An on-hold interface system, comprising:

  • an interactive voice response system for providing a plurality of audio signals to a telecommunications device of a calling party, wherein the calling party has been placed on-hold;

    a server for checking accessibility of a network connection of a network device, wherein the network device is associated with the telecommunications device of the calling party;

    an enhanced on-hold interface system for providing a plurality of signals to the network device; and

    an automatic call distributor for receiving a signal indicating the accessibility of the network connection of the network device, and for instructing the enhanced on-hold interface system and the interactive voice response system to provide the plurality of signals to at least one of the network device and the telecommunications device based the accessibility of the network connection.

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