Methods for routing items for communications based on a measure of criticality
First Claim
Patent Images
1. A computerized system comprising:
- a trainable classifier to generate a priority of a received item; and
a routing mechanism to route the item for communications based on a routing criteria and the priority.
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Abstract
The routing of prioritized documents such as email messages is disclosed. In one embodiment, a computer-implemented method first receives a text. The method assigns a priority to the document, based on a text classifier such as a Bayesian classifier or a support-vector machine classifier. The method then routes the text based on a routing criteria. In one embodiment the routing is directed by a measure of priority that reflects the expected cost of delayed review of the document.
56 Citations
4 Claims
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1. A computerized system comprising:
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a trainable classifier to generate a priority of a received item; and
a routing mechanism to route the item for communications based on a routing criteria and the priority.
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2. A computer-implemented method comprising:
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generating a priority of a received item based on a trained classifier; and
routing the item for communications based on a routing criteria and the priority.
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3. A machine-readable medium having instructions stored thereon for execution by a processor to perform a method comprising:
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generating a priority of a received item based on a trained classifier; and
routing the item based on a routing criteria and the priority.
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4. A computerized system comprising:
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means for generating a priority of a received item based on a trained classifier; and
means for routing the item based on a routing criteria and the priority.
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Specification