Methods for routing items for communications based on a measure of criticality

• US 20040172483A1
• Filed: 03/08/2004
• Published: 09/02/2004
• Est. Priority Date: 07/30/1999
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Horvitz, Eric
• Granted Patent: US 7,233,954 B2
• Time in Patent Office: Days
• US Class Current: 709/240
• CPC Class Codes: G06F 16/353 into predefined classes
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: Y10S 707/99936 Pattern matching access
• CPC Class Codes: Y10S 707/99939 Privileged access
• CPC Class Codes: Y10S 707/99942 Manipulating data structure, e.g. compression, compaction, compilation
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface
• CPC Class Codes: Y10S 707/99944 Object-oriented database structure
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

The routing of prioritized documents such as email messages is disclosed. In one embodiment, a computer-implemented method first receives a text. The method assigns a priority to the document, based on a text classifier such as a Bayesian classifier or a support-vector machine classifier. The method then routes the text based on a routing criteria. In one embodiment the routing is directed by a measure of priority that reflects the expected cost of delayed review of the document.

Claims

1. A computerized system comprising:

a trainable classifier to generate a priority of a received item; and

a routing mechanism to route the item for communications based on a routing criteria and the priority.

2. A computer-implemented method comprising:

generating a priority of a received item based on a trained classifier; and

routing the item for communications based on a routing criteria and the priority.

3. A machine-readable medium having instructions stored thereon for execution by a processor to perform a method comprising:

generating a priority of a received item based on a trained classifier; and

routing the item based on a routing criteria and the priority.

4. A computerized system comprising:

means for generating a priority of a received item based on a trained classifier; and

means for routing the item based on a routing criteria and the priority.