User controlled call routing for multiple telephony devices

• US 20040174976A1
• Filed: 03/07/2003
• Published: 09/09/2004
• Est. Priority Date: 03/07/2003
• Status: Active Grant

• Current Assignee: RPX Clearinghouse LLC (RPX Corporation)
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Elliott, Stephen Bennett
• Granted Patent: US 7,035,390 B2
• Time in Patent Office: Days
• US Class Current: 379/211.01
• CPC Class Codes: H04Q 3/005 Personal communication services, e.g. provisions for portability of subscriber numbers

Abstract

The present invention provides a service node capable of coordinating call processing for incoming calls intended for any one of multiple telephony devices of a given entity, such as a business or individual user. Switching devices, such as traditional telephony switches or internetworked gateways controlling call routing, are configured to interact with the service node to determine how to handle incoming calls to the telephony devices that they serve. Through a variety of techniques, the entity can dynamically instruct the service node how to route incoming calls, and preferably, upon putting those instructions into effect, the service node will send an alert to the entity. The instructions are used by the service node to create call processing rules for the switching devices to apply to an incoming call intended for any of the entity'"'"'s telephony devices.

Claims

1. A method for allowing a user to control call processing comprising:

a) receiving selection indicia resulting from an action taken by a user at a user device;

b) implementing a call processing rule based on the selection indicia, the call processing rule defining how to process incoming calls directed to a plurality of telephony devices associated with the user; and

c) sending instructions to process an incoming call intended for one of the plurality of telephony devices based on the call processing rule.

2. The method of claim 1 wherein the user device is a wireline telephony device, which is one of the plurality of telephony devices, and the selection indicia is received from a wireline telephony switch, which sends the selection indicia in response to an action taken by the wireline telephony device.

3. The method of claim 2 further comprising sending confirmation indicia to the wireline telephony switch, which is configured to provide an alert to the user via the wireline telephony device.

4. The method of claim 2 wherein the instructions are sent to the wireline telephony switch.

5. The method of claim 2 wherein the action taken by the wireline telephony device is toggling the wireline telephony device off and on hook.

6. The method of claim 1 wherein the user device is a wireless telephony device, which is one of the plurality of telephony devices, and the selection indicia is received from a wireless telephony switch, which sends the selection indicia in response to an action taken by the wireless telephony device.

7. The method of claim 6 further comprising sending confirmation indicia to the wireless telephony switch, which is configured to provide an alert to the user via the wireless telephony device.

8. The method of claim 6 wherein the instructions are sent to the wireless telephony switch.

9. The method of claim 6 wherein the action taken by the wireless telephony device is entering and sending a defined number.

10. The method of claim 1 wherein the user device is a packet-based telephony device, which is one of the plurality of telephony devices, and the selection indicia is received from a packet-based gateway, which sends the selection indicia in response to an action taken by the packet-based telephony device.

11. The method of claim 10 further comprising sending confirmation indicia to the packet-based gateway, which is configured to provide an alert to the user via the packet-based telephony device.

12. The method of claim 10 wherein the instructions are sent to the packet-based gateway.

13. The method of claim 1 wherein the user device is a personal computing device and the selection indicia is received from the personal computing device.

14. The method of claim 1 further comprising receiving the selection indicia resulting from actions taken by the user at a plurality of user devices serviced by different telephony switches and sending the instructions to process the incoming calls intended for the plurality of telephony devices based on the call processing rule.

15. The method of claim 11 wherein one of the different telephony switches is a wireless telephony switch and another one of the different telephony switches is a wireline telephony switch.

16. The method of claim 1 wherein the call processing rule effects routing of all incoming calls intended for any of the plurality of telephony devices to the user device, which is one of the plurality of telephony devices associated with the user.

17. The method of claim 1 wherein the call processing rule effects routing of all incoming calls intended for any of the plurality of telephony devices to another user device, which is one of the plurality of telephony devices associated with the user.

18. The method of claim 1 wherein the call processing rule effects routing of all incoming calls intended for any of the plurality of telephony devices, which is one of the plurality of telephony devices associated with the user, to a voicemail system associated with the user.

19. The method of claim 1 further comprising sending confirmation indicia intended to effect delivery of an alert to the user indicative of the call processing rule being implemented.

20. The method of claim 19 wherein the alert is a message sent to the user device.

21. The method of claim 19 wherein the alert is a special dial tone provided when the user uses the user device.

22. The method of claim 19 wherein the alert is lighting a light on the user device.

23. The method of claim 19 wherein the alert is a message provided to the user via a personal computing device of the user.

24. A system for allowing a user to control call processing comprising:

a) an interface; and

b) a central processing unit associated with the interface and adapted to;

i) receive selection indicia resulting from an action taken by a user at a user device;

ii) implement a call processing rule based on the selection indicia, the call processing rule defining how to process incoming calls directed to a plurality of telephony devices associated with the user; and

iii) send instructions to process an incoming call intended for one of the plurality of telephony devices based on the call processing rule.

25. The system of claim 24 wherein the user device is a wireline telephony device, which is one of the plurality of telephony devices, and the selection indicia is received from a wireline telephony switch, which sends the selection indicia in response to an action taken by the wireline telephony device.

26. The system of claim 25 wherein the central processing unit is further adapted to send confirmation indicia to the wireline telephony switch, which is configured to provide an alert to the user via the wireline telephony device.

27. The system of claim 25 wherein the instructions are sent to the wireline telephony switch.

28. The system of claim 25 wherein the action taken by the wireline telephony device is toggling the wireline telephony device off and on hook.

29. The system of claim 24 wherein the user device is a wireless telephony device, which is one of the plurality of telephony devices, and the selection indicia is received from a wireless telephony switch, which sends the selection indicia in response to an action taken by the wireless telephony device.

30. The system of claim 29 wherein the central processing unit is further adapted to send confirmation indicia to the wireless telephony switch, which is configured to provide an alert to the user via the wireless telephony device.

31. The system of claim 29 wherein the instructions are sent to the wireless telephony switch.

32. The system of claim 29 wherein the action taken by the wireless telephony device is entering and sending a defined number.

33. The system of claim 24 wherein the user device is a packet-based telephony device, which is one of the plurality of telephony devices, and the selection indicia is received from a packet-based gateway, which sends the selection indicia in response to an action taken by the packet-based telephony device.

34. The system of claim 33 wherein the central processing unit is further adapted to send confirmation indicia to the packet-based gateway, which is configured to provide an alert to the user via the packet-based telephony device.

35. The system of claim 33 wherein the instructions are sent to the packet-based gateway.

36. The system of claim 24 wherein the user device is a personal computing device and the selection indicia is received from the personal computing device.

37. The system of claim 24 wherein the central processing unit is further adapted to receive selection indicia resulting from actions taken by the user at a plurality of user devices serviced by different telephony switches and sending instructions to process incoming calls intended for the plurality of telephony devices based on the call processing rule.

38. The system of claim 37 wherein one of the different telephony switches is a wireless telephony switch and another one of the different telephony switches is a wireline telephony switch.

39. The system of claim 24 wherein the call processing rule effects routing of all incoming calls intended for any of the plurality of telephony devices to the user device, which is one of the plurality of telephony devices associated with the user.

40. The system of claim 24 wherein the call processing rule effects routing of all incoming calls intended for any of the plurality of telephony devices to another user device, which is one of the plurality of telephony devices associated with the user.

41. The system of claim 24 wherein the call processing rule effects routing of all incoming calls intended for any of the plurality of telephony devices, which is one of the plurality of telephony devices associated with the user, to a voicemail system associated with the user.

42. The system of claim 24 wherein the central processing unit is further adapted to send confirmation indicia intended to effect delivery of an alert to the user indicative of the call processing rule being implemented.

43. The system of claim 42 wherein the alert is a message sent to the user device.

44. The system of claim 42 wherein the alert is a special dial tone provided when the user uses the user device.

45. The system of claim 42 wherein the alert is lighting a light on the user device.

46. The system of claim 42 wherein the alert is a message provided to the user via a personal computing device of the user.