Comprehensive standardized process change management model framework and method for creating customized process model for a healthcare organization using the framework
First Claim
1. A comprehensive healthcare organization (HCO) framework, comprising:
- a pre-defined plurality of HCO-related process change management model (PCMM) processes that are independent of a specific HCO, the PCMM processes collectively comprising operations processes, management processes and support processes, the PCMM processes being collectively organized across and identified according to more than one hierarchical level.
1 Assignment
0 Petitions
Accused Products
Abstract
A healthcare organization/enterprise (HCO) process definition framework is provided that holistically defines processes and process structures for a generic HCO. The HCO framework addresses clinical, operational and financial performance excellence and maximization. This model may be utilized by consultants and HCO representatives working together to integrate the HCO framework into an existing model of a specific HCO to create a customized process model for a this specific HCO. The models may be developed utilizing a process management tool, a best practice and benchmark database and Siemens HCO reference model. The approach focuses, from the beginning, on implementing change, and thus change management is an integral part of the holistic approach.
102 Citations
28 Claims
-
1. A comprehensive healthcare organization (HCO) framework, comprising:
a pre-defined plurality of HCO-related process change management model (PCMM) processes that are independent of a specific HCO, the PCMM processes collectively comprising operations processes, management processes and support processes, the PCMM processes being collectively organized across and identified according to more than one hierarchical level. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
-
16. A method for creating a customized process model for a specific healthcare organization (HCO), comprising:
-
a) pre-defining, by a consultant, a comprehensive HCO framework comprising a plurality of PCMM HCO-independent processes encompassing a plurality of healthcare organization process levels including operations processes, management processes and support processes;
b) identifying the specific HCO overall strategies and principles;
c) defining existing processes of an HCO from communications between the consultant and healthcare representatives;
d) identifying, by the consultant and the healthcare representatives, a selected group of one or more of the existing processes to be re-engineered;
e) re-engineering the selected group of existing processes using a group of PCMM processes from the HCO framework, thus creating a specific HCO customized process model and processes; and
f) implementing the HCO customized process model and processes at the HCO. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
-
Specification