System and method for updating contact records
First Claim
1. A system for coordinating the updating of contact records associated with one or more contact devices, the contact devices performing a campaign of outbound contact attempts with the contact records, the system comprising:
- a contact record database operable to communicate contact records with the one or more contact devices during the campaign, each contact record associating one or more contact individuals, one or more contact numbers and one or more contact results;
a contact update engine interfaced with the contact record database and operable to identify one or more contact records for update of the associated contact numbers based on one or more update factors;
an update resource interface operable to obtain updated contact numbers for the identified contact records from one or more update resources; and
an update validation engine operable to validate updated contact records and communicate the validated contact records to the contact record database for appropriate action by the contact devices during the campaign.
12 Assignments
0 Petitions
Accused Products
Abstract
A system and method for updating contact records automates analysis of contact results for one or more contact devices performing a contact campaign in order to select contact records for skip trace updates to contact information with the updated contact information for real time use by the contact devices. For instance, an update engine analyzes contact records returned by dialers to a distribution module to select contact records to skip trace based on rules, such as where a wrong number code is indicated, or cost analysis, such as where the predicted result of an update has a value greater than the cost of obtaining the update. The distribution model provides the updated contact information for real time use by the dialers of the updated contact numbers.
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Citations
23 Claims
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1. A system for coordinating the updating of contact records associated with one or more contact devices, the contact devices performing a campaign of outbound contact attempts with the contact records, the system comprising:
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a contact record database operable to communicate contact records with the one or more contact devices during the campaign, each contact record associating one or more contact individuals, one or more contact numbers and one or more contact results;
a contact update engine interfaced with the contact record database and operable to identify one or more contact records for update of the associated contact numbers based on one or more update factors;
an update resource interface operable to obtain updated contact numbers for the identified contact records from one or more update resources; and
an update validation engine operable to validate updated contact records and communicate the validated contact records to the contact record database for appropriate action by the contact devices during the campaign. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for coordinating the updating of contact records, the method comprising:
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performing contact attempts with one or more contact devices using plural contact records, each contact record having contact information;
identifying contact records having contact attempts with a result of no contact;
selecting based on one or more update factors one or more of the identified contact records for updating of associated contact information;
obtaining updated contact information for the selected contact records from an update resource; and
re-attempting contact by a contact device with the updated contact information. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system for contacting individuals, the system comprising:
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plural dialers, each dialer operable to dial outbound telephone calls to individuals, each individual having one or more associated contact records with one or more numbers for a dialer to dial;
a contact record database interfaced with the dialers and operable to provide the dialers with contact records to dial, the contact record database further operable to receive results of contact attempts by the dialers to the numbers of the contact records;
a contact update engine interfaced with the contact record database and operable to select contact records to update associated contact numbers based on update factors; and
an update resource interface operable to obtain updates for the selected contact records from one or more update resources, the update resource interface communicating the updates to the contact record database for use by the dialers. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23)
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Specification