Method and apparatus for the management of infrastructure assets, work orders,service requests, and work flows, utilizing an integrated call center, database, GIS system, and wireless handheld device

• US 20040181443A1
• Filed: 03/10/2003
• Published: 09/16/2004
• Est. Priority Date: 03/10/2003
• Status: Abandoned Application

• Current Assignee: Brian L. Haslam, Carl A. Horton, Jiajun Liu, Sheldon Bagely
• Original Assignee: Brian L. Haslam, Carl A. Horton, Jiajun Liu, Sheldon Bagely
• Inventors: Horton, Carl A., Bagely, Sheldon, Liu, Jiajun, Haslam, Brian L.
• Application Number:
  US10/385,983
• Publication Number:
  US 20040181443A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

The present invention effectively integrates a call center, a database, a GIS system, and wireless handheld devices in order to improve efficiency, accuracy, and asset management.

Claims

1. A method of managing work orders, comprising:

(a) providing a call center for receiving requests for service;

(b) providing a database for maintaining information concerning service assets;

(c) providing a wireless communication system;

(d) providing a plurality of wireless handheld devices which are issued to service personnel, and utilizing said wireless handheld devices with said wireless communication system in order to communicate with said database and said call center, to allow distribution of work orders and the gathering of asset information.