Methods and systems for monitoring document-production processes

• US 20040181516A1
• Filed: 03/13/2003
• Published: 09/16/2004
• Est. Priority Date: 03/13/2003
• Status: Abandoned Application

• Current Assignee: First Data Corporation (Fiserv Incorporated)
• Original Assignee: First Data Corporation (Fiserv Incorporated)
• Inventors: Horton, David Scott, Wordekemper, Glen David, Stier, Robert Alan, Ellwanger, Michelle Marie
• Application Number:
  US10/389,275
• Publication Number:
  US 20040181516A1
• Time in Patent Office: Days
• US Class Current: 707/3
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 50/00 Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism healthcare informatics G16H

Abstract

Methods and systems are provide monitoring information for a document-production process. A query requesting status information for production of an identified document is received with a production-monitoring computer. A queriable data store includes status data received periodically for multiple documents that includes the identified document from distinct sources. Each of the distinct sources is configured to provide information related to a subprocess of the document-production process. Status data are retrieved from the queriable data store in accordance with the query with the production-monitoring computer. The retrieved status data are transmitted from the production-monitoring computer as a response to the query.

Claims

1. A method for providing monitoring information for a document-production process, the method comprising:

receiving a query requesting status information for production of an identified document with a production-monitoring computer;

retrieving status data from a queriable data store in accordance with the query with the production-monitoring computer, wherein the queriable data store includes status data received periodically for a plurality of documents that includes the identified document from each of a plurality of distinct sources, each of the distinct sources being configured to provide information related to a subprocess of the document-production process; and

transmitting the retrieved status data from the production-monitoring computer as a response to the query.

2. The method recited in claim 1 wherein the identified document comprises a paper document.

3. The method recited in claim 1 wherein the identified document comprises a plastic document.

4. The method recited in claim 1 wherein the identified document comprises an electronic document.

5. The method recited in claim 1 wherein the identified document comprises a presentation instrument.

6. The method recited in claim 1 wherein the query is received from a client computer on behalf of a client managing a plurality of accounts associated with the plurality of documents.

7. The method recited in claim 6 wherein the identified document comprises an account statement for one of the plurality of accounts.

8. The method recited in claim 6 wherein the identified document comprises a card that identifies one of the plurality of accounts.

9. The method recited in claim 1 wherein the query is received from a customer computer on behalf of a customer to whom the document is to be delivered.

10. The method recited in claim 1 wherein:

the status data comprises image information; and

transmitting the retrieved status data comprises transmitting an image of the identified document.

11. A method for providing monitoring information for a document-production process, the method comprising:

periodically receiving status data for a plurality of documents from each of a plurality of distinct sources with a data-collection computer, wherein each of the sources is configured to provide information related to a subprocess of the document-production process;

storing at least a portion of the received status data in a queriable data store with the data-collection computer;

receiving a query requesting status information for at least one of the plurality of documents with a production-monitoring computer;

retrieving status data from the queriable data store in accordance with the query with the production-monitoring computer; and

transmitting the retrieved status data from the production-monitoring computer as a response to the query.

12. The method recited in claim 11 wherein at least some of the plurality of documents comprise paper documents.

13. The method recited in claim 11 wherein at least some of the plurality of documents comprise plastic documents.

14. The method recited in claim 11 wherein at least some of the plurality of documents comprise electronic documents.

15. The method recited in claim 11 wherein at least some of the plurality of documents comprise presentation instruments.

16. The method recited in claim 11 wherein the query is received from a client computer on behalf of a client managing a plurality of accounts associated with the plurality of documents.

17. The method recited in claim 16 wherein the documents comprise account statements for the accounts.

18. The method recited in claim 16 wherein the documents comprise cards that identify the accounts.

19. The method recited in claim 11 wherein the query is received from a customer computer on behalf of a customer to whom the document is to be delivered.

20. The method recited in claim 11 wherein at least one of the plurality of distinct sources comprises an information source interfaced with an external document-delivery tracking facility.

21. The method recited in claim 11 wherein at least one of the plurality of distinct sources identifies supplementary documents collated with each of the plurality of documents.

22. The method recited in claim 11 wherein the status data comprises image information for each of the documents.

23. The method recited in claim 22 wherein transmitting the retrieved status data comprises transmitting an image of the at least one of the plurality of documents from the production-monitoring computer.

24. A computer-readable storage medium having a computer-readable program embodied therein for directing operation of a production-monitoring computer including a communications system, a processor, and an interface with a queriable data store, wherein the computer-readable program includes instructions for operating the production-monitoring computer to provide monitoring information for a document-production process in accordance with the following:

receiving a query requesting status information for production of an identified document with the communications system;

retrieving status data from the queriable data store in accordance with the query with the processor, wherein the queriable data store includes status data received periodically for a plurality of documents that includes the identified document from each of a plurality of distinct sources, each of the distinct sources being configured to provide information related to a subprocess of the document-production process; and

transmitting the retrieved status data with the communications system as a response to the query.

25. The computer-readable storage medium recited in claim 24 wherein the identified document comprises a paper document.

26. The computer-readable storage medium recited in claim 24 wherein the identified document comprises a plastic document.

27. The computer-readable storage medium recited in claim 24 wherein the identified document comprises an electronic document.

28. The computer-readable storage medium recited in claim 24 wherein the identified document comprises a presentation instrument.

29. The computer-readable storage medium recited in claim 24 wherein:

the status data comprises image information; and

instructions for transmitting the retrieved status data comprise instructions for transmitting an image of the identified document.

30. A system for providing monitoring information for a document-production process, the system comprising:

a queriable data store;

a data-collection computer having a first communications system, a first processor, a first interface with the queriable data store, and a first memory coupled with the first processor, the first memory comprising a first computer-readable storage medium having a first computer-readable program embodied therein for directing operation of the data-collection computer, the first computer-readable program including;

instructions for periodically receiving status data for a plurality of documents from each of a plurality of distinct sources with the first communications system, wherein each of the sources is configured to provide information related to a subprocess of the document-production process; and

instructions for storing at least a portion of the received status data in the queriable data store with the first processor; and

a production-monitoring computer having a second communications system, a second processor, a second interface with the queriable data store, and a second memory coupled with the second processor, the second memory comprising a second computer-readable storage medium having a second computer-readable program embodied therein for directing operation of the production-monitoring computer, the second computer-readable program including;

instructions for receiving a query requesting status information for at least one of the plurality of documents with the second communications system;

instructions for retrieving status data from the queriable data store in accordance with the query with the second processor; and

instructions for transmitting the retrieved status data with the second communications system as a response to the query.

31. The system recited in claim 30 wherein at least some of the plurality of documents comprise paper documents.

32. The system recited in claim 30 wherein at least some of the plurality of documents comprise plastic documents.

33. The system recited in claim 30 wherein at least some of the plurality of documents comprise electronic documents.

34. The system recited in claim 30 wherein at least some of the plurality of documents comprise presentation instruments.

35. The system recited in claim 30 wherein:

the status data comprises image information for each of the documents; and

the instructions for transmitting the retrieved status data comprise instructions for transmitting an image of the at least one of the plurality of documents.

36. The system recited in claim 30 wherein at least one of the plurality of distinct sources comprises an information source interfaced with an external document-delivery tracking facility.