×

Customer loyalty development, management and reward platform system

  • US 20040186770A1
  • Filed: 05/12/2004
  • Published: 09/23/2004
  • Est. Priority Date: 12/22/2000
  • Status: Abandoned Application
First Claim
Patent Images

1. A loyally reward system adapted to interface with transactions conducted by an identified customer at a retail outlet and to update that customer'"'"'s profile or an associated digital account of that customer with credits depending on the volume and nature of the transactions conducted by the customer at the retail outlet, the system comprising:

  • a) means for identifying a customer at a retail outlet, b) at least one transaction analysis and reaction process (TARP) client (4) including a data input processor and adapted to be in electronic communication with a data input recording device (2) so as to receive the same information received at the data input recording device (2) relating to on-going transactions being conducted by a customer at the device (2), the data input processor being adapted to;

    i) receive details of individual sales item transactions and a sum of the individual sales items transactions conducted by the identified customer at the data input recording device (2);

    ii) compare the identified customer with a stored database of customer profiles so as to determine whether the identified customer is a subscriber to the system, such that further analysis of the transactions is restricted to those customers that are subscribers;

    iii) identify within the individual sales item transactions specific transactions relating to products on which analysis is to be conducted, iv) process information relating to specific transactions into one or more action output modules having associated definable parameters relating to the customer profile and what action is to be conducted once the action modules are processed so as to effect predefined actions, c) at least one action processor (17) adapted to electronically receive action output modules from one or more data input processors (4) and to process these action output modules according to their associated defined parameters so as to effect the updating of the associated digital account of the identified customer or to effect the transmittal of customer related information to the identified customer, d) a transaction analysis and reaction process (RARP) server (6) including a client interface system, the TARP server (6) being remotely located from the TARP client (4) and being adapted to be in communication with one or more remotely locatable clients (10, 11), the interface system effecting communication between the TARP client (4) and the subscriber to the system so as to enable a subscriber to receive information relating to the specific action conducted and with regard to the results of the processed action output modules.

View all claims
  • 0 Assignments
Timeline View
Assignment View
    ×
    ×