Device and method for concealing customer information from a customer service representative
First Claim
Patent Images
1. A data masking device, comprising:
- a first input for receiving first electronic signals representing customer information;
a first output for sending second electronic signals to a computing device;
a second output for transmitting masked signals intended to indicate to an operator that a customer is entering customer information; and
circuitry for converting the first electronic signals into the second electronic signals and the masked signals.
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Abstract
A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer includes receiving dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone and generating a request asking the customer to confirm the information. The method also includes converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream and sending the ASCII data stream to a computing device, whereby the operator is unable to discern the customer information.
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Citations
21 Claims
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1. A data masking device, comprising:
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a first input for receiving first electronic signals representing customer information;
a first output for sending second electronic signals to a computing device;
a second output for transmitting masked signals intended to indicate to an operator that a customer is entering customer information; and
circuitry for converting the first electronic signals into the second electronic signals and the masked signals. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer, the method comprising:
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receiving dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone;
generating a request asking the customer to confirm the information;
converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream; and
sending the ASCII data stream to a computing device, whereby the operator is unable to discern the customer information. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer, the method comprising:
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providing a data masking device that is operable to;
receive dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone;
generate a request asking the customer to confirm the information;
convert the dual-tone-multi-frequency-encoded customer information into an ASCII data stream; and
send the ASCII data stream to a computing device;
initiating a telephone exchange with a customer;
receiving dual-tone-multi-frequency-encoded customer information at the data masking device; and
using the data masking device to conceal the customer information from the operator.
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Specification