Method and system for rebooking a passenger
First Claim
1. A method for changing the booking of a passenger on an inbound flight from a first connecting flight to a second connecting flight comprising the steps of:
- identifying that the passenger on the inbound flight will not arrive in time to board the first connecting flight;
generating rebooking information by rebooking the passenger on the second connecting flight in recognition that the passenger on the inbound flight will not arrive in time to board the first connecting flight;
delivering the rebooking information to the passenger upon arrival of the inbound flight, wherein the rebooking information comprises a passenger identifier and an identifier for the second connecting flight; and
transmitting the rebooking information to the departure gate of the second connecting flight.
11 Assignments
0 Petitions
Accused Products
Abstract
A computer-implemented system for changing the travel reservation of a passenger based on the detection of a modification event. The system employs a voyage monitoring software module that can be used to monitor passengers and anticipate needed changes in reservations. Once a passenger'"'"'s reservation is rebooked, a local computer system and a local graphical information display system can be used to display the updated travel reservation and permit boarding under the new reservation. The entire system facilitates the movement of passengers through terminals to their respective departure points. The system also reduces the number of personnel needed to manage irregular travel operations and eliminates the need to create new physical documents for each reservation that is changed.
64 Citations
31 Claims
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1. A method for changing the booking of a passenger on an inbound flight from a first connecting flight to a second connecting flight comprising the steps of:
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identifying that the passenger on the inbound flight will not arrive in time to board the first connecting flight;
generating rebooking information by rebooking the passenger on the second connecting flight in recognition that the passenger on the inbound flight will not arrive in time to board the first connecting flight;
delivering the rebooking information to the passenger upon arrival of the inbound flight, wherein the rebooking information comprises a passenger identifier and an identifier for the second connecting flight; and
transmitting the rebooking information to the departure gate of the second connecting flight. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for managing a change in a passenger'"'"'s itinerary comprising the steps of:
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receiving an instruction to change the passenger'"'"'s itinerary from a first departure to a second departure;
rebooking the passenger on the second departure and storing the rebooking as rebooking information;
delivering the rebooking information to the passenger upon arrival at a travel terminal without generating new documents to reflect the rebooking information; and
forwarding the rebooking information to a computing system that uses the rebooking information to permit the passenger to board. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A method for managing a change in an itinerary of a passenger comprising the steps of:
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identifying a required modification in a passenger'"'"'s itinerary;
modifying the passenger'"'"'s itinerary and storing the modified itinerary;
delivering the modified itinerary to the passenger without generating new documents to reflect the modifying; and
permitting the passenger to board with the modified itinerary. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25)
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26. A computer-implemented system for modifying a passenger'"'"'s itinerary from a first flight to a second flight comprising:
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a data storage component operable for storing passenger and flight data;
a first computer system, coupled to the data storage component, operable for monitoring passenger and flight data and modifying a passenger'"'"'s itinerary from the first flight to the second flight;
an information delivery system, coupled to the data storage component, operable for receiving the passenger'"'"'s modified itinerary and delivering the modified itinerary to the passenger; and
a second computer system, coupled to the data storage component, wherein the local computer system is proximate to the departure point of the second flight and is operable for receiving the passenger'"'"'s modified itinerary and permitting the passenger to board the second flight. - View Dependent Claims (27, 28, 29, 30, 31)
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Specification