Method to process performance measurement
First Claim
1. A method to measure performance and to monitor performance of processes across different organizational units within a system process, comprising:
- assigning first weight factors to organizational units at a first-level division of the system process;
receiving actual performance data for each of the organizational units at the first-level division;
comparing the actual performance data against a target to produce a deviation for each of the organizational units;
assigning a number of points corresponding to the deviation of each of the organizational units; and
determining a first process performance indicator for the first-level division based on the first weight factor and the number points of the organizational units.
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Abstract
A method measures and monitors performance of processes across different organizational units within a system process. The method assigns first weight factors to organizational units at a first-level division of the system process, receives actual performance data for each of the organizational units at the first-level division, compares the actual performance data against a target to produce a deviation for each of the organizational units, assigns a number of points corresponding to the deviation of each of the organizational units, and determines a first process performance indicator for the first-level division based on the first weight factor and the number points of the organizational units. The method assigns a second weight factor to an organizational unit at a second-level division of the system process, and determines a second process performance indicator for the second-level division based on the second weight factor and the first process performance indicator.
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Citations
28 Claims
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1. A method to measure performance and to monitor performance of processes across different organizational units within a system process, comprising:
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assigning first weight factors to organizational units at a first-level division of the system process;
receiving actual performance data for each of the organizational units at the first-level division;
comparing the actual performance data against a target to produce a deviation for each of the organizational units;
assigning a number of points corresponding to the deviation of each of the organizational units; and
determining a first process performance indicator for the first-level division based on the first weight factor and the number points of the organizational units. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A method for evaluating achievement of a goal, comprising:
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for a first aspect of a goal, comparing a first actual performance data against a first target to produce a first deviation;
for the first aspect of the goal, if the first actual performance is less than the first target, assigning a first grading relating to a first amount of under performance;
for a second aspect of the goal, comparing a second actual performance data against a second target to produce a second deviation;
for the second aspect of the goal, if the second actual performance is less than the second target performance, assigning a second grading relating to a second amount of under performance;
weighting a relative importance of the first and second aspects of the goal to produce a first weighted grading and a second weighted grading; and
adding the first weighted grading and the second weighted grading to produce an indicator relating to achievement of the goal. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26)
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27. A computer readable storage medium controlling a computer to perform a process comprising:
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assigning first weight factors to organizational units at a first-level division of a system process;
receiving actual performance data for each of the organizational units at the first-level division;
comparing the actual performance data against a target to produce a deviation for each of the organizational units;
assigning a number of points corresponding to the deviation of each of the organizational units; and
determining a first process performance indicator for the first-level division based on the first weight factor and the number points of the organizational units. - View Dependent Claims (28)
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Specification