Concise communication of real-time business information in an enterprise network
First Claim
1. A method for displaying information derived from an integrated business system having at least one Enterprise Resource Planning (ERP) module and at least one Customer Relationship Management (CRM) module, comprising:
- displaying a browser window to a user; and
simultaneously displaying within said browser window a plurality of portlet windows, each portlet window occupying a relatively small area within said browser window, said portlet windows being selected and arranged according to a user profile for that user, said plurality of portlets comprising;
a first reporting portlet displaying a first business result metric derived from at least one of said ERP and CRM-modules, said first reporting portlet further displaying a first report access link associated with said business result that, when selected by the user, invokes a display of underlying business data associated with said first business result metric; and
a first application portlet comprising at least one application access link that, when selected by the user, invokes a browser-based interactive session with one of said ERP or CRM modules.
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Accused Products
Abstract
A method, system, computer program product, and related business methods for concisely communicating real-time business information to end users in an enterprise network is described. An integrated business system having at least ERP and CRM functionality is accessed via a browser-based user interface. A plurality of portlet windows are simultaneously displayed within a browser window, each portlet window occupying a relatively small area therein. The portlet windows are selected and arranged according to a customizable user profile for each user, and include reporting portlets displaying up-to-date business results retrieved from the integrated business system. Each reporting portlet further comprises report access links associated with at least one of the business results that, when selected by the user, invoke browser-based displays of up-to-date business data underlying those business results. Preferably, in accordance with a user-customizable alert setting stored in the user profile, regular electronic mail messages are sent to the user communicating up-to-date versions of those business results. Preferably, data labels that identify business items within the browser-based user interface and on the electronic mails are expressed in a business vernacular tuned to each user according to customizable business vernacular settings in their user profiles.
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Citations
51 Claims
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1. A method for displaying information derived from an integrated business system having at least one Enterprise Resource Planning (ERP) module and at least one Customer Relationship Management (CRM) module, comprising:
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displaying a browser window to a user; and
simultaneously displaying within said browser window a plurality of portlet windows, each portlet window occupying a relatively small area within said browser window, said portlet windows being selected and arranged according to a user profile for that user, said plurality of portlets comprising;
a first reporting portlet displaying a first business result metric derived from at least one of said ERP and CRM-modules, said first reporting portlet further displaying a first report access link associated with said business result that, when selected by the user, invokes a display of underlying business data associated with said first business result metric; and
a first application portlet comprising at least one application access link that, when selected by the user, invokes a browser-based interactive session with one of said ERP or CRM modules. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. An integrated business information system for serving a business enterprise having an enterprise network, comprising:
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a plurality of business computing modules including at least one Enterprise Resource Planning (ERP) module and at least one Customer Relationship Management (CRM) module, said business computing modules being located at a central location and hosted by an application service provider (ASP);
an interface server coupled to said business computing modules and to the Internet, said interface server facilitating browser-based access between an end user on said enterprise network and said business computing modules, said interface server being configured to cause display of a browser window to said end user including a simultaneous display within said browser window of a plurality of portlet windows, each portlet window occupying a relatively small area within said browser window, said portlet windows being selected and arranged according to a user profile for that end user that is user-customizable, said plurality of portlets comprising;
a first reporting portlet displaying a first business result metric derived from at least one of said ERP or CRM modules, said first reporting portlet further displaying a first report access link associated with said business result that, when selected by the end user, invokes a display of underlying business data associated with said first business result metric;
a second reporting portlet displaying a second business result metric derived from the other of said ERP or CRM modules; and
a first application portlet comprising at least one application access link that, when selected by the end user, invokes a browser-based interactive session with one of said ERP or CRM modules; and
an electronic mail server coupled to said interface server, said electronic mail server transmitting an electronic mail message to an e-mail account of the end user, said electronic mail message communicating said first and second business result metrics. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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41. A method for presenting business information derived from an integrated business system to an end user of a business enterprise, comprising:
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accessing a user profile associated with the end user, said user profile being stored by the integrated business system;
associating said end user with one of a plurality of predefined business vernacular groups for the business enterprise, said associating being based on information contained in said user profile;
accessing a terminology map stored by said integrated business system, said terminology map comprising;
a plurality of static business terms fixedly identifying a respective plurality of business information items maintained by the integrated business system; and
for each of said static business terms, an associated vernacular equivalent tuned for said business vernacular group;
accessing from said integrated business system one of said business information items;
electronically displaying said business information item to the end user; and
on said electronic display, labeling said business information item according to said vernacular equivalent associated therewith by said terminology map. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51)
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Specification