Method and system for customized configuration of an appearance of a website for a user

• US 20040199584A1
• Filed: 03/05/2003
• Published: 10/07/2004
• Est. Priority Date: 03/05/2003
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Kirshenbaum, Evan, Sabiers, Mark L.
• Application Number:
  US10/378,814
• Publication Number:
  US 20040199584A1
• Time in Patent Office: Days
• US Class Current: 709/205
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: H04L 67/75 Indicating network or usage conditions on the user display
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]

Abstract

A method is disclosed for configuring and appearance of a website to a user of the website, based on feedback from the user. The website includes different appearance options for information displayed to different users. Feedback related to the appearance of the website is received from the user during a current session of use of the website by the user. Based on the feedback, the website diagnoses a problem perceived by the user. The appearance of the website is then changed for the user, based on the diagnosed problem. In one embodiment, users are grouped with other users and associated with user models having common appearance options. In this embodiment, a user'"'"'s feedback may change the appearance of the website not only for the user but also for other users within the user'"'"'s group.

Claims

1. A method of configuring an appearance of a website to a user of the website, the method comprising:

receiving feedback from the user during a current session of use of the website by the user, wherein the website includes different options for appearance of information displayed to different users, and wherein the feedback relates to the appearance of the website to the user;

diagnosing a problem based on the feedback; and

changing the appearance of the website to the user, based on the problem.

2. The method of claim 1, further comprising associating the user with a user model based on a user profile for the user, wherein the user profile includes information based on website usage habits of the user, wherein the user model specifies appearance options for the website, and wherein the user model is associated with a plurality of other users with similar user profiles.

3. The method of claim 2,

further comprising:

prompting the other users associated with the user model with a proposed website appearance option change based on the feedback from the user;

receiving responses from the other users, wherein the responses indicate whether the other users accept or reject the proposed change; and

changing the appearance options for the other users who accept the proposed change.

4. The method of claim 2, further comprising:

determining whether a threshold number of users associated with the user model have also complained regarding the problem, and

if the threshold number of users have complained, changing the appearance options of the user model.

5. The method of claim 2,

wherein the user profile includes information based on the feedback;

and

further comprising associating the user with a different user model that more closely fits the user.

6. The method of claim 2,

further comprising:

grouping users based on perceived similarities between the users, and

creating a user model for each group of users, and

wherein the step of associating comprises;

associating the user with one of the groups; and

associating the user with the user model associated with the group with which the user is associated.

7. The method of claim 2,

further comprising determining whether the problem is temporary or permanent;

and

wherein the step of changing comprises changing only during the current session if the problem is temporary.

8. The method of claim 2, wherein the user profile comprises information provided by a user agent of the user when the user requests a web page from the website via a protocol, a connection speed used by the user, a referring page accessed by the user, and a time of day that the user accessed the website.

9. The method of claim 8, further comprising receiving information from the user in response to a questionnaire, and wherein the user profile comprises information related to the information received in response to the user'"'"'s questionnaire.

10. The method of claim 1, wherein the step of receiving feedback comprises receiving a selection by the user of a feedback mechanism, wherein the feedback mechanism is provided to the user while the user accesses linked web pages of the website.

11. The method of claim 10, wherein the feedback mechanism allows the user to select one or more descriptions of the user'"'"'s opinion of the website, and wherein the step of diagnosing comprises diagnosing based on a selection by the user among the descriptions.

12. The method of claim 10, wherein the feedback mechanism is adapted to provide feedback from the user to a plurality of websites.

13. The method of claim 1, wherein the step of diagnosing comprises:

identifying actions taken by the user while accessing the website during the current session;

determining, based on the actions, what information was displayed to the user; and

identifying the problem with the website, based on the displayed information.

14. The method of claim 13, wherein the steps of receiving feedback, identifying the actions taken by the user, determining what information was displayed, identifying the problem, and changing the appearance of the website occur automatically in real time, such that the appearance is reconfigured during the current session.

15. The method of claim 1, further comprising prompting the user to indicate whether the changing helped solve the problem.

16. A computer-readable medium having computer-executable instructions for performing a method for customizing a website to a user, the method comprising:

displaying a website for a user, wherein the website comprises a plurality of linked web pages, and wherein the website may be configured to display a plurality of appearance options associated with user models;

providing a feedback mechanism to the user, while the user accesses the web pages, wherein the feedback mechanism allows selection by the user of one or more of a plurality of descriptions of the appearance of the website;

receiving feedback from the user using the feedback mechanism, wherein the user has a user profile that includes user data for the user, and wherein the user profile associates the user with one of the user models that determines the appearance of the website for the user;

diagnosing a problem with the appearance of the website based on the feedback;

changing the appearance of the website for the user to resolve the problem; and

changing the model associated with the user, if the website has received a threshold number of complaints from other users regarding the problem.

17. The medium of claim 16, wherein the step of providing comprises providing the feedback mechanism using a software tool incorporated into a browser associated with the user.

18. A computer-based website accessible by users via a network, wherein the website executes instructions for performing a method of processing feedback from the users and changing display of a website graphical user interface (GUI) based on the feedback, the method comprising:

associating one of the users with a user model, wherein the user model includes a plurality of appearance options for the GUI;

displaying the GUI for the one of the users during a current session of access to the website, based on the user model;

displaying a feedback mechanism while displaying the GUI;

receiving feedback from the user via the feedback mechanism, wherein the feedback relates to an appearance of the GUI;

diagnosing a problem with the appearance of the website based on the feedback; and

changing the appearance of the GUI for the one of the users based on the diagnosing.

19. The website of claim 18, wherein the step of displaying the feedback mechanism comprises displaying one or more textual descriptions of the appearance of the GUI for selection by the user, and wherein the step of receiving comprises receiving a selection of one or more of the descriptions.

20. The website of claim 18, wherein the step of diagnosing comprises:

identifying actions taken by the one of the users while accessing the website during the current session of access;

determining, based on the actions, what information was displayed to the user; and

identifying the problem with the website, based on the displayed information.