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Method and apparatus for facilitating maintenance

  • US 20040199617A1
  • Filed: 05/17/2001
  • Published: 10/07/2004
  • Est. Priority Date: 05/17/2000
  • Status: Abandoned Application
First Claim
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1. A method for facilitating a maintenance operation over a network, comprising:

  • receiving a maintenance request directed to the maintenance operation from a customer over the network; and

    providing information directed to performing the maintenance operation to the customer over the network in response to the maintenance request, wherein the provided information includes at least contemporary verbal and visual information.

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